The only good thing is the location. Everything else was terrible. They do not clean the rooms, do not make the beds, and do not change the towels or sheets. After a couple of days the room felt disgusting. This is not a real hotel experience at all.
Reception staff were rude and unhelpful from the very beginning, explaining absolutely nothing. On top of that, we were charged extra taxes and fees that were supposedly already included in the booking.
The bed was rock hard, the pillows were awful.
Gives customers the worst possible rooms while still charging high prices (diferents room that reserves)
Paying this amount of money for such a poor, dirty and uncomfortable place is honestly unacceptable.
The location is unbeatable — just a 5-minute walk to Sheung Wan MTR station and only one stop away from Central CBD. This made commuting, exploring, and daily errands incredibly easy and efficient.
The room is compact (typical for Hong Kong Island), but thoughtfully designed and more than sufficient for a short stay. The bed was comfortable, everything was clean. I especially appreciated the free self-service laundry facilities. These is also basic shared kitchen but I didn’t use, coz these is a McDonald’s 1 min away and plenty of local eateries right nearby. The tea house downstairs is also a great choice for weekend brunch for a rainy day in spring.
I had a great experience with this hotel’s customer service. Their response was incredibly prompt, professional, and thoughtful. I truly appreciated how quickly they handled my request and the kindness they showed throughout the process.
Excellent service like this makes a lasting impression, and I would definitely consider staying here again in the future. Highly recommended.
Terrible place to stay. Rooms are not as advertised, much smaller than expected, you will have a “japanese style” mattress on the floor in the room conjoined with a shower, ridiculous. Service is largely unhelpful. You cannot even get a towel upon request and the bathrooms are disgusting. Avoid at all costs.
Stayed at Dash for 4 nights, over NYE. Booked only a few weeks out so didn’t have a lot of options.
Pros: amazing location in the middle of Sheung Wan, competitive pricing considering booked quite late.
Cons: small room, poor house keeping (no change of bins, beds etc), rooms are modern but dated, walls are very thin.
In summary we wouldn’t stay here again nor recommend it, but if you need something as a budget short stay it’s passable however there are a lot of other options of there.
I booked this hotel as I thought the rooms looked nice and modern in the photos. Unfortunately this hotel was a catfish and did not look like the photos at all.
-The bed was literally so low, it was on the ground. This was extremely uncomfortable and off putting.
-There is mold in the shower.
-The air conditioner was leaking.
-The room is very dark, it feels like a dungeon.
-The walls are paper thin! My room technically had a doorway into the next room but it was locked. I could hear all of my neighbors conversations clearly and even hear them packing/rustling papers.
-The room cleaning service does not include making the bed?!?! I asked them to make my bed multiple times but they said they would charge me for that. They only change towels.
The location is central HOWEVER getting a cab to load/unload is a headache as the road they are on is fenced off and cars cannot pull over to park.
This hotel was bearable but I would not book again, especially at the price. This “hotel” is more of a motel or hostel.
I booked Dash Queen's Road last minute on September 1 for a stay from September 1 to 3, but only later realized I had mistakenly booked from September 2 to 3 instead. When I arrived and checked in, the hotel staff told me the hotel was quite full, though I found a room online. I requested to stay in the same room but was told no. After further questions, I realized that by downgrading my room type, I could avoid checking out and checking in again. The staff confirmed I could not upgrade back after downgrading, and I agreed
On September 2, I left early for work (5AM) with a Do Not Disturb sign on my door. After a long day of work, when I returned around 6 PM, all my belongings in the room were gone. The room has no phone, so I had to go down to reception, but the staff had already left and only security remained. I had to communicate with staff online. Eventually, someone came back, and we searched everywhere, including the trash and storage, before finding my belongings in a plastic bag (white garbage bag) in a different room on a different floor.
The staff said the manager would follow up, but after two days, I have heard nothing. It is shocking that housekeeping or staff barged in despite my DND sign — this is a serious safety issue. Overall, this was a very unpleasant and disappointing stay. I do not recommend Dash Queen's Road.
Stayed 4+ nights. Room is tight. Best for solo travelers. Staff are friendly, but don’t expect real 4-star service. Very basic amenities. Ideal if you’re out all day and just need a comfortable place to rest. Location is the biggest plus!! The street is also quiet at night.
Downside: the place isn’t bad, but it needs serious upkeep. Dusty rooms, even in the entrance, and it triggered my allergies. I’m not super picky, but it’s just an okay comfy stay overall.
