The Base · Berlin
in Germany 🇩🇪
→ jointhebase.co
✉️
Reviews please interpret other's opinions per your own needs and values
I recently visited for a viewing, and my first interaction at reception was disappointing. I arrived late due to a genuine calendar time zone mix-up after traveling from Portugal. When I briefly explained this, the Indian guy at the reception responded with, “I don’t see that as an excuse,” which came across as dismissive, rude, and unprofessional.
I work in hospitality myself and understand the importance of punctuality, but the way this was handled lacked basic courtesy and empathy. A simple, polite explanation would have been sufficient.
That said, the staff member who conducted the viewing was kind, professional, and welcoming.
I rarely leave negative reviews, but front-desk interactions set the tone for the entire experience. Additional customer service training would significantly improve the overall impression.
The lack of ramps to access the reception area with luggages is a terrible oversight of the buildings design, it’s very inaccessible and I’m surprised that a such a large and established accommodation would lack such a basic amenity. Other than that, the staff are incredibly friendly and helpful and were the ones who made it an overall pleasant stay!
As I wanted to book a parking place in advance, the answer of the hotel was this is not possible. By the arrival was said to me, the spaces are not free, because I didnt book it!
The breakfast was tasty, but more options of drinks should be available and in price.
Bar and cafe an the hotel were closed!
A nice safe and quiet area, staff were very kind and helpful and the room was very clean and modern, it was an absolute bargain for being there 7 days too- some of the reviews threw us off but having been there a week we were very happy with our place. To other reviewers- really need to read the hotels messages as we were made well aware of front desk being closed by 8/9pm and that room service is an extra charge should you need it before we even arrived in Berlin so you can't blame the hotel for that, read and liaise with them before complaining on Google lol. Lovely place and would definitely return in the future.
We arrived at 11 am (check-in was at 3 pm). The receptionist kindly stored our luggage, knowing we would return late after sightseeing in Berlin. What they never told us is that the front desk closes at 8 pm. We came back around 9 pm and faced the following:
• Reception closed and no staff available.
• A self check-in machine that did not work.
• Our luggage locked in a staff-only room with no access for guests.
We had to ask another guest (who kindly waited with us for over an hour and a half) to call the so-called “emergency line.” The response was useless: they said someone could only come the next day at 7 am, when we already had to leave at 5 am for our flight. They even claimed they had no idea where our luggage was.
In the end, I was forced to break the lock to retrieve our belongings — otherwise, we would have missed our flight.
The hotel never sent an email warning about the reception closing hours and didn’t even bother to place our luggage in the room assigned to us.
This was a frustrating, irresponsible, and unsafe experience:
• No staff anywhere to help.
• No way to contact anyone unless you have a European phone number.
• Poorly visible signs about reception closing hours.
• A completely useless “emergency” service.
If it hadn’t been for the kindness of another guest, we would have had to sleep in the lobby and lose our flight. Terrible management, zero hospitality, and zero responsibility.
I absolutely do not recommend this place.
It’s a new Building with very good facilities. The room is awesome, especially the bathroom with a great shower. Staff very friendly. Location of Pankow can be convenient depending your purpose being in Berlin. In the surrounding of the property you find good restaurants and ample shops. Even a big mall about 10 minutes walk away. 👍
I lived at The Base for 10 months. What drew me there was the convenient location and the international staff and clientele. Staff went out of their way to help with any and all questions, including navigating the German bureaucracy for new arrivals. The rooms are compact and comfortable, and there are larger lounges on each floor in addition to a library and a game room. Many planned activities to meet new people or learn a new skill, but enough space to do your own thing. Really enjoyed getting to know the International staff and residents from all over the world.
Really enjoyed my stay at the Base in Berlin, walking distance from public transports, groceries stores and restaurants nearby . Easy check-in and support even during the reception closing hours . Rooms are clean, spacious. I would definitely go back when staying in Berlin
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