The Base · Berlin 🗺️
in Germany 🇩🇪
jointhebase.co 
✉️
offers:
Reviews we don't rate spaces—please interpret other's opinions per your own values
The location is really good, easy to get to, not really scary to walk at night, not many homeless people spotted in the area. The room is too basic, not even a kettle. We had issues with the shower dripping when turned off, by the end of our stay the toilet stopped flushing. The hotel has a nice rooftop terrace and a co-working space. Overall really basic, I would not recommend staying for more than 2 nights.
I stayed at this hostel for a month. The facilities here are very complete, and what I liked the most was sitting on the outdoor bench in front of the bar, watching the sunset, and chilling with my iPad. When I checked in, they even offered each guest a complimentary beer.
However, the downside is that this hostel is really far from the city center. On average, I had to change transportation four times, and it took me about an hour to get there. I also heard from some people during my stay that their rooms were not cleaned properly, with trash left behind by previous guests. But I was very satisfied with my room.
Although it may sound a bit strange, I really liked the water pressure of the shower in the bathroom; it was strong, which isn’t the case in many hotels.
Another thing I appreciated was the kitchen faucet. When I turned on the hot water, it was really hot, almost like steam. The staff were all very friendly, and even though I was in Germany , their English proficiency was impeccable. Additionally, just a few minutes’ walk from the hostel, there’s a mall with two large supermarkets.
We had a great stay at The Base. The staff was very friendly, we immediately felt welcome. In general the rooms were quite clean. They could perhaps be a little cleaner and air conditioning would also have been nice. The location is not in the center, but that is really no problem because of public transport. We just liked being in a quiet neighborhood. It seems like a nice location for people with children, because there are some playgrounds nearby.
In general a great experience! 💌
Very nice place located in Pankow, close to all public transports. You feel at home at The Base with all the services and facilities they propose.
We are grateful because we had a logistic problem with our reservation and they found the best solution for us (being the less convenient for them). This allowed us to have the most comfortable stay at Berlin.
Thank you the Base Team for your hospitality and specially Carlos for your effectiveness and kindness.
The hotel was very nice, the staff was excellent, and the room was simply wonderful. The area is idyllic... It's about a 30-minute ride from the city center, but the transportation is very good, and the journey itself was enjoyable. I wholeheartedly recommend this hotel. Thank you for the wonderful hospitality in Berlin!
I was at the Base for a long stay of 6 months. The entire tenure from check in to check out was smooth. The guys at reception were cool and helpful. Special mentions to Vishnu, Julian and Martina. The location is quiet, but also has supermarkets, ATMs and other basic necessities at a walking distance. However the location is a bit far from the city-centre which was a downside for me.
Though the staff at Base were friendly and supportive, the management needs improvement in addressing the issues raised by the tenants.
stayed here for 2,5 months. overall a bad experience.
1. cleanliness is awful. i cannot even give one star. the day i moved there was random hair on the floor and the floor smelled like raw eggs, which continued to occur every single time my room was "cleaned". the fridge smelled disgusting. every time my room was cleaned i had to go over it with bleach infused paper towels and there was black dirt and other peoples hair coming out on them, again, right after "cleaning".
2. you absolutely cannot reject cleaning. even when you are in a rush, have to shower, have an important zoom meeting, or naked and have to dress up. they will not let you have your privacy on cleaning days and the cleaning personnel will bash into your room after one knock and waiting for 2 seconds for you to answer. this added on top of the fact that cleaning creates even more chores for you rather than leaving you with an actually clean room is not at all comprehensible.
3. there was an incident where a stranger entered the building and tried to enter a woman's apartment after following & harassing her. she was so scared she had to move back to her home country.
the management "took precautions". right, cool.
two weeks after that incident, a resident acted in an awfully creepy way, directly confessing his creepy behavior in the residents whatsapp group, while his phone number & profile picture was visible. i took screenshots of this incident and sent an email to the base. interim manager katja fritz replied my email by saying (simply paraphrased) "whatsapp groups are not official sources but you should create a ticket for this incident in the base app".
my friend created a ticket for the same incident only to get shut down by the same "whatsapp is not an official source for communicating with the base." nothing happened to that resident and he is still staying at the base.
this gaslighting, ignoring and shutting down behavior from community managers and the management in general is a recurring pattern and makes you feel like you are in a cult, worshipping "the base" as an entity. literal situational comedy material.
4. for the amount of money they're charging you, the service and what you're getting in general is nothing. ground rooms constantly have sewage smell, furniture is really low quality, the gym only has a couple cardio equipment and doesn't even have ac, a huge portion of the co-working area is almost always rented out for corporate people who will tell you to leave even if there are 20 seats not in use. washing & drying machines constantly break leaving you with wet or half dirty clothes.
5. they never wash the mattress protectors after the resident before you uses it for months by the way. i learned this by accident and washed mine while having a sensory/mental breakdown. so yeah do not go if you're on the spectrum or have anything close to ocd.
never going back. thoughts and prayers to the people who are stuck living there for whatever reason.
the only pro:
made cute friends & vishnu is a cool dude.
edit after the answer:
1. i did communicate many complaints, especially the one with security. i still have the email, i'm sure you have many receipts of it.
2. your own personnel told me that they don't clean mattress protectors or the blue pillow case
3. nope. the cleaning times are never communicated, not even on the app. there is only a day specified but never hourly periods. thats straight up a lie.
disappointed but not surprised. lying when every single resident of yours know how you people are is not a good look.
also, the gaslighting behavior again (figure a, lol) answering my feedback not entirely but in a way that only serves your public image is really low. definitely get that bag though.
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