The Base · Berlin
in Germany 🇩🇪
→ jointhebase.co
✉️
Reviews please interpret other's opinions per your own needs and values
A nice safe and quiet area, staff were very kind and helpful and the room was very clean and modern, it was an absolute bargain for being there 7 days too- some of the reviews threw us off but having been there a week we were very happy with our place. To other reviewers- really need to read the hotels messages as we were made well aware of front desk being closed by 8/9pm and that room service is an extra charge should you need it before we even arrived in Berlin so you can't blame the hotel for that, read and liaise with them before complaining on Google lol. Lovely place and would definitely return in the future.
We arrived at 11 am (check-in was at 3 pm). The receptionist kindly stored our luggage, knowing we would return late after sightseeing in Berlin. What they never told us is that the front desk closes at 8 pm. We came back around 9 pm and faced the following:
• Reception closed and no staff available.
• A self check-in machine that did not work.
• Our luggage locked in a staff-only room with no access for guests.
We had to ask another guest (who kindly waited with us for over an hour and a half) to call the so-called “emergency line.” The response was useless: they said someone could only come the next day at 7 am, when we already had to leave at 5 am for our flight. They even claimed they had no idea where our luggage was.
In the end, I was forced to break the lock to retrieve our belongings — otherwise, we would have missed our flight.
The hotel never sent an email warning about the reception closing hours and didn’t even bother to place our luggage in the room assigned to us.
This was a frustrating, irresponsible, and unsafe experience:
• No staff anywhere to help.
• No way to contact anyone unless you have a European phone number.
• Poorly visible signs about reception closing hours.
• A completely useless “emergency” service.
If it hadn’t been for the kindness of another guest, we would have had to sleep in the lobby and lose our flight. Terrible management, zero hospitality, and zero responsibility.
I absolutely do not recommend this place.
It’s a new Building with very good facilities. The room is awesome, especially the bathroom with a great shower. Staff very friendly. Location of Pankow can be convenient depending your purpose being in Berlin. In the surrounding of the property you find good restaurants and ample shops. Even a big mall about 10 minutes walk away. 👍
I lived at The Base for 10 months. What drew me there was the convenient location and the international staff and clientele. Staff went out of their way to help with any and all questions, including navigating the German bureaucracy for new arrivals. The rooms are compact and comfortable, and there are larger lounges on each floor in addition to a library and a game room. Many planned activities to meet new people or learn a new skill, but enough space to do your own thing. Really enjoyed getting to know the International staff and residents from all over the world.
Really enjoyed my stay at the Base in Berlin, walking distance from public transports, groceries stores and restaurants nearby . Easy check-in and support even during the reception closing hours . Rooms are clean, spacious. I would definitely go back when staying in Berlin
This has been so far one of the best co living experiences I’ve had.
If you’re looking for a basic place to start your Berlin adventure, this spot will totally exceed your expectations. The rooms are cozy and the shared spaces are usually calm and not crowded. Love the interior design and aesthetic as well.
I have to mention the staff is incredibly friendly and helpful! They assured that I was happy with the move in and stay. Thank you to Jessa, Gina and Vishnu for their great hospitality.
Being one of the first group to move into the The Base Coliving wanted to write this detailed review.
* Moved in April 1st 2023 as well as about 60 to 70 people that day. Our ability to get in was easy but as with any new buildings we had many key card issues and phone app not working as well. All bugs that were fixed without delay. Some have different experiences with this. Especially iPhone users had longer phone specific issues.
* Rooms are on the smaller side but they are really only meant to sleep in and basic cooking. Most rooms were clean in move in day. We had a checklist of items we were responsible for whenever you move out that made things easier to track.
* Meeting new people and cooking in the cokitchen space was somewhat mixed reviews. Some people believed that the staff maintained the kitchen and they could just leave dirty dishes. This was and had been a big issue until the staff posted clearly each resident is to maintain the kitchen cleanly. Clean up after yourself.
* Most items worked most of the time. But laundry room and laundry reservation system had a bugs to work out. Being able to take another person reservation while the machine was still running was a major one.
* As with any co living area you have overwhelming good people to meet and get to know. But you always have the few bad ones. The base made sure to try to stay on top of these things and ensure safety of each resident. Didn't always seem transparent but I give them effort for trying.
* I stayed in the top floor on build 2 and at night was very quiet. Some had issue with noise from above them which I never experienced. But making note as it was mentioned in people in passing.
* As I don't need to make a novel the base has its charm and has does provide a service for those who need short term or longer term stay while arriving in Berlin the prices are above an unfurnished apartment but you do get cleaning every 2 weeks kinda mandatory. And move in ready start to your stay in Berlin. A someone who had to stay for 2 months because the base didn't exist when I first go to Berlin. It works better than other places that charge 20 to 40 percent more for the same service it's worth a look.
I leave the amenities out of the review as I didn't use them much and would be unfair to make assumptions. Except the theater room that was super fun to use and many karaoke nights 😜👮🏾🚔🚨
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