Monthly rates apply only for limited availability ‘long-term’ units in advance and subject to application.
Reviews please interpret per your own needs
They don’t clean rooms everyday and when I asked for extra towel they said it’s chargeable and will get new towels every four days. Really don’t like this policy where they don’t clean rooms everyday. Staff is also very limited.
Good hotel, stayed before. Laundry very difficult to use. Got help from English speaking staff member. When will our security deposit be paid back?
A very pleasant hotel with a large lounge area.
The room itself is fairly standard, but clean and pleasant, with a wide double mattress, a good shower, and a bathroom. No complaints. The room has a sink, kettle, stove... you can cook food.
The lounge area is very spacious, pleasant, clean, and... empty. On the one hand, this is good because there is no unnecessary noise, but on the other hand, it's a shame that such a well-designed space is not appreciated.
Convenient parking, easy check-in. Good location. Excellent place, I highly recommend it.
This is my second great experience at Cowool Cergy. Excellent property, spacious and clean apartments. Modern facilities, utilities, food snacks and drinks vending machines, laundry machines are available 24/7. Dynamic professional yet friendly team always ready to make you feel home. From the desk officers to the breakfast hostess to the night guards, all united to welcoming and assist you.
This is by far the noisiest hotel I've ever stayed in. After we complained, they apparently moved the party to the room above ours, and the noise was even more deafening. We had booked two rooms, but upon arrival, they couldn't find the second one. So our rooms were on two different floors, one across from the other. We were traveling with three children and four adults, which was very inconvenient. The elevator is small, and the sensors seem faulty; the doors slammed shut as I was getting in, aggravating my back pain (I'm disabled). The showers are another problem. Water seeped through cracks and flooded the floor. Luckily, we were on the first floor. The beds are rock hard and absolutely uncomfortable.
We get it's New Years but 3 am was late enough that it should have been quiet. ( In France it's between 10 pm to 7 am)
If I could give this -5 stars I would. I came here with my family of 2 kids, 2 years and a 5 month old for two separate stays in a week. We first checked in on 9/13 and the room was cold and turned out we learned in the morning the heat was broken and a technician was coming the day we checked out. No use to us at all.
We decided to check back in on 9/21 for 3 nights and checked if the heat worked, however, on the first night around 12am, the water completely shut off. The security guard on site told us there’s work being done in the basement and water will be off until 5am. We came back late from a family event and couldn’t shower, use the toilet, wash our hands, or anything. Ok.. we thought this is a one time thing so we complained in the am per the security guard’s suggestion. The next morning I filed a complaint to the manager, the women was typing and then she said sorry. That was it.
My husband literally tripled checked AGAIN later in the afternoon to see if there was going to be any water maintenance happening and the male receptionist said NO so we decided to stay again. SHOCKER, that same night we got the kids to bed and not even midnight and the water was OFF AGAIN! Second night and my husband and I cannot shower, use the bathroom, wash our hands, get drinking water. We go down again and THERES NO WATER AVAILABLE IN THE ENTIRE BUILDING! HOW IS THIS EVEN LEGAL? The security guard’s looked and couldn’t find anything. Even he was baffled about the situation and was extremely apologetic.
There was NO communication about the water being shut off at all, not even when we explicitly asked so we can plan ahead. Of course, we would’ve moved to a different hotel, we need working water! We tried to book another hotel but because it was so late everything was booked up or not accepting incomers.
I witnessed several people come out to complain about the same exact thing.There’s only one security guard on hand who couldn’t help. He tried calling Ryan, the manager on duty and his phone was shut off. We ran into a woman who lives at the place, works there but was off duty and she was unable to help. WORST experience in my life. I’m never taking my family here again and I advise everyone to stay away at all costs! Just not worth the headache at all.
Completely unacceptable management, horrible communication throughout the staff towards guests, and literally no one to help on site at night. Put a damn piece of paper at the very least to inform guests water will be off to prepare everyone. Buy water bottles in advance and place them outside each of the guests room. OR even better, CLOSE DOWN and refund guests until the water and heat issue is fixed to mitigate a biohazard situation, confusion, and wasting guests time 🤯
You’re telling me I can’t pee, poop, wash my hands for a room I paid for on a Friday and Saturday night between 12-5am on consecutive days?! Where can I get a lawyer for this?!
I booked a two-day room at the COWOOL Cergy Hotel at Paris Airport on August 28, 2025, around noon, using the Booking.com app. I arrived at the hotel that afternoon. The reserved room was on the ground floor, opening into the lobby, and it was noisy. The room also lacked air conditioning, making it stuffy and dark. Therefore, I immediately left the room and informed the reception desk that I was canceling my reservation. The next day, I went back to the hotel reception and asked if they had canceled my reservation. The reception desk confirmed they had canceled it and refunded the Paris city tax to my credit card. However, they did not refund the €80 that would have been required for cancellations. When I appealed to Booking.com, the hotel stated that they had not issued a refund because the reservation had not been canceled. If the reservation had not been canceled, why had they refunded the city tax that had been charged to me?
Ryan (the guy at the reception ) was the only good part!
Then his manager made me paid 15 euro for a lost key. I m ok to pay.. not to get robbed.
Breakfast for 12 euro? A joke!! Not worried at all.
Ah if you take the hotel you need to get a car since it’s far away from everything .. so I had to pay 2 euros for a small bottle of water. 🃏🤡
Summary? Never again
