Cowool “Cergy”
outside Paris, France 🇫🇷 and 4 more locations
→ cowool.co
✉️
a coliving · since 2022
Monthly rates apply only for limited availability ‘long-term’ units in advance and subject to application.
Reviews please interpret other's opinions per your own needs and values
I booked a two-day room at the COWOOL Cergy Hotel at Paris Airport on August 28, 2025, around noon, using the Booking.com app. I arrived at the hotel that afternoon. The reserved room was on the ground floor, opening into the lobby, and it was noisy. The room also lacked air conditioning, making it stuffy and dark. Therefore, I immediately left the room and informed the reception desk that I was canceling my reservation. The next day, I went back to the hotel reception and asked if they had canceled my reservation. The reception desk confirmed they had canceled it and refunded the Paris city tax to my credit card. However, they did not refund the €80 that would have been required for cancellations. When I appealed to Booking.com, the hotel stated that they had not issued a refund because the reservation had not been canceled. If the reservation had not been canceled, why had they refunded the city tax that had been charged to me?
Ryan (the guy at the reception ) was the only good part!
Then his manager made me paid 15 euro for a lost key. I m ok to pay.. not to get robbed.
Breakfast for 12 euro? A joke!! Not worried at all.
Ah if you take the hotel you need to get a car since it’s far away from everything .. so I had to pay 2 euros for a small bottle of water. 🃏🤡
Summary? Never again
I have been staying for 2 months, and it was very nice staying.
The room is comfortable, we can use a cowork-spaces, gym and laundry machines, and easy to access to the station.
And I would like to say the most wonderful thing is that pain au chocolat and croissant are very delicious !
A staff named Chaynesse makes tasty breakfast everyday, I appreciate your hospitality.🥐
I stayed for 2 nights and experienced no running water in the bathroom for two consecutive mornings. I reported the issue to the receptionist, who simply responded, "I can’t do anything about it… maybe send an email?" I was speechless—first for the inconvenience of having no water, and then for the lack of basic customer care.
For 320 Euro, I expected at least the minimum comfort, like water in the room and a helpful response. Extremely disappointed.
The heating in the room was not working, and even after multiple requests in reception was still not working for 3 nights, last night I got a fan heater. Room lights are all independet and no single On/OFF at the entrance. Only 2 hangers for clothes, I had to ask more and bring them myself. No room phone to call reception. Breakfast is very limited but the croissants were nice and fresh. The lobby area is good but no reastaurant nor bar service.
It was a clean room but a cool stay as the heating system could not cope with the coldness from the possibly broken window seals. My colleagues had other problems that did sum up the experience.
Unsafe place ever, the staff are friendly
I stayed there for 2 days on my last day
As I was struggling to get Uber from my phone. I stood up to ask the receptionist to call the taxi for me, just a second MY HAND BAG HAS BEEN STOLEN BY A COUPLE DISGUISED AS TOURISTS.
I LOST MY PASSPORT , 2 VALUABLES SUNGLASSES ( LOUIS VUITTON AND GUCCI. Couldn’t travel , police called but nothing done, I had to stay for 2 more days that they made me pay through my daughter bank transfer , the heartless manager couldn’t even give me
Discounts, despite being left estranged in their HOTEL. The room are very hot , you will be boiled without AC, when you ask for fan, they will bring a broken one.
I WILL NEVER GO BACK TO THIS UNSAFE PLACE. Anyone can enter there and KILL PEOPLE .
NOT SAFE PLACE.
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