Monthly rates apply only for limited availability ‘long-term’ units in advance and subject to application.
Reviews please interpret per your own needs
I came to Grenoble for a 2-month research stay. Such periods can be problematic - too short for a proper lease on an apartament, too long to live in a regular hotel comfortably. Luckily, Cowool bridged that gap. It was affordable, the personnel was super helpful and accommodating, it is a ~20 minutes public transit ride to the city centre, but a bus stop and a tram stop are just outside the building. The bathroom was large, the mattress comfortable, the kitchenette tiny but well-equipped, there's a proper laundromat downstairs and lots of common spaces. Ant the wi-fi is great, so no problems with working remotely. If I ever need to visit Grenoble for longer, I'm definitely coming back.
Amazing atmosphere, very comfortable and clean. It was a pleasure to stay here—definitely recommend it, amazing team !
Thanks Juliette and the who team, the place is clean and well designed with great amenities.
we got a room at last floor, and the view was amazing. room was clean and spacious. i booked for one night, but I would also choose it for longer thanks to kitchenette options. bathroom was spacious. hotel is next to a comercial complex, so you have a couple of options to eat; parking is closed and secured - few places for how big the hotel is, but we let them know in advance that we need parking and we got a spot.
none of the 2 persons from reception spoke English (barely got 2-3 words in English);
i would be nice to have some amenities (like shower gel or shampoo - we only had a small piece of soap)
I booked this hotel in January for a November stay on Hotels.com. It was a pre-paid, fully refundable booking. The event I was planning to attend was moved and I cancelled the reservation in April. I received a confirmation that my payment would be refunded by Cowool. Two months later nothing. I am still awaiting my refund. I have spent two months with multiple e-mails to three different addresses. Two of those never respond. The third says someone will contact me but no one ever does. They don't have a real customer service e-mail or phone number that I can find. Cowool customer service is non-existent. If you pre-pay, be prepare to lose all your payment if you cancel, even if your reservation is fully refundable. Better you stay at the hotel across they alley. I have stayed there several times and never have had a problem.
Added comment - Cowool replied only Hotels.com can refund the payment. Hotels.com acknowledged my request two months ago and cancelled the booking, and said only Cowool can refund the payment. Complete runaround. Another reason to avoid this hotel chain.
Had very high hopes for this stay. Stylish and has potential but has severe operational issues . I activated the 24 hour cancellation guarantee and left due to the unsanitary conditions of the room and unavailability of weekend staff to address any issues.
The manager of the facility stated " I can confirm that the apartment was clean, but our carpet is old and can be stained, and the worktop also has stains embedded in the material. We obviously ironed the bugs and hair off the sheet."
The facility now suggests a room change could have been a solution (while also admitting that there would be no staff available to do just that).
The facility manager states that he himself confirmed that the room was clean, given the attached pictures of their "confirmed clean room" I would not trust being moved toany other room would be any better.
Despite leaving within 24 hours of arrival following the specified guidelines, the manager thought it would be perfectly fine to charge me $1,500 for a month-long stay I didn’t use nearly 1 month after leaving. I had to involve my credit card company to get it refunded.
I would exercise extreme caution before booking this place. Has potential if operational changes in housekeeping are made and unethical practices of constructive obstruction are dealt with.
Excellent stay. The residence is located near a shopping mall and not far from downtown Grenoble. The Staff/Security people were very friendly and efficient.
Rooms filthy, Air conditioning listed in listing but doesn't work causing unbearable living conditions.. most of the staff was nice but for me to revisit this place, never again ...
Response to Reply: No need to contact prior guests who will never return... It's an ongoing trend for you guys responding about improving cleanliness and fixing the air conditioning... Has been going on for more than a year... Focus on fixing the problems and not trying to find customers in the database who will never return and have no desire in a pointless conversation which there is no call for... All the best and I hope you guys change your ways there 👌🏻
