Cowool · Grenoble
in France 🇫🇷 and 4 more locations
→ cowool.co
✉️
a coliving community · since 2022
Monthly rates apply only for limited availability ‘long-term’ units in advance and subject to application.
Reviews please interpret other's opinions per your own needs and values
I booked this hotel in January for a November stay on Hotels.com. It was a pre-paid, fully refundable booking. The event I was planning to attend was moved and I cancelled the reservation in April. I received a confirmation that my payment would be refunded by Cowool. Two months later nothing. I am still awaiting my refund. I have spent two months with multiple e-mails to three different addresses. Two of those never respond. The third says someone will contact me but no one ever does. They don't have a real customer service e-mail or phone number that I can find. Cowool customer service is non-existent. If you pre-pay, be prepare to lose all your payment if you cancel, even if your reservation is fully refundable. Better you stay at the hotel across they alley. I have stayed there several times and never have had a problem.
Added comment - Cowool replied only Hotels.com can refund the payment. Hotels.com acknowledged my request two months ago and cancelled the booking, and said only Cowool can refund the payment. Complete runaround. Another reason to avoid this hotel chain.
Had very high hopes for this stay. Stylish and has potential but has severe operational issues . I activated the 24 hour cancellation guarantee and left due to the unsanitary conditions of the room and unavailability of weekend staff to address any issues.
The manager of the facility stated " I can confirm that the apartment was clean, but our carpet is old and can be stained, and the worktop also has stains embedded in the material. We obviously ironed the bugs and hair off the sheet."
The facility now suggests a room change could have been a solution (while also admitting that there would be no staff available to do just that).
The facility manager states that he himself confirmed that the room was clean, given the attached pictures of their "confirmed clean room" I would not trust being moved toany other room would be any better.
Despite leaving within 24 hours of arrival following the specified guidelines, the manager thought it would be perfectly fine to charge me $1,500 for a month-long stay I didn’t use nearly 1 month after leaving. I had to involve my credit card company to get it refunded.
I would exercise extreme caution before booking this place. Has potential if operational changes in housekeeping are made and unethical practices of constructive obstruction are dealt with.
Excellent stay. The residence is located near a shopping mall and not far from downtown Grenoble. The Staff/Security people were very friendly and efficient.
Rooms filthy, Air conditioning listed in listing but doesn't work causing unbearable living conditions.. most of the staff was nice but for me to revisit this place, never again ...
Response to Reply: No need to contact prior guests who will never return... It's an ongoing trend for you guys responding about improving cleanliness and fixing the air conditioning... Has been going on for more than a year... Focus on fixing the problems and not trying to find customers in the database who will never return and have no desire in a pointless conversation which there is no call for... All the best and I hope you guys change your ways there 👌🏻
Awesome hotel. For us, we were attending to Magnus League Ice Hockey Finals so being able to look out our back window and watch the teams pull up to the risk was super cool. The Sauna was wicked too. Didn’t have time to use the rest of the facilities but they looked really good. Awesome stay. Recommend.
Room was very nice and whole hotel is like homely feeling…staffs are very good and helpful…only thing is my son forgot his rain boot inside of the hotel room due to checkout time..after 2 hours when we going to check that room for the rain boot it was not there…but the responsible person take it very seriously and ensure me to find it…let’s see…..
Perfect for a short stay during the vacation. Nice personal and lots of fun activities to do inside the hotel like going to the sauna, playing arcade or watching a movie. The car can be parked inside a small locked parkhouse. Only the food served in the automats there varies from the quality and can be good or almost disgusting.
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