Sitting on the banks of the Rio Cuale at the Insurgentes Bridge, steps away from the largest public market in town, the best bars and nightclubs, and a casual stroll along the Isla del Rio to the famous Malecon. Renovated in a trendy modern industrial style featuring the latest in technology to enhance your stay.
Reviews please interpret per your own needs
The jacuzzi was not working.
The hotel is in a good location. The room was clean, which we appreciated. However, we were not informed that the jacuzzi had been out of order for three days and would not be working during our stay. We were shown to our room and charged the full amount for three days, and only afterwards were we told that the jacuzzi was not working.
I chose this hotel specifically because of the jacuzzi and its location, so this was very disappointing. We believe this information should have been provided before payment or at least at check-in, as it significantly affected our stay.
I stayed at Joint Boutique Hotel as part of an art workshop. The hotel location is fantastic -- you can walk almost anywhere for great restaurants, beaches, art galleries and more! Rooms are very small. If you have two people, I would recommend upgrading to a larger room. The staff is friendly and helpful!
i didn't stay here, but i paid to use the coworking space, and it is really bad. nice staff but both times i needed good internet for a meeting it failed. so, don't go here if you need a reliable internet connection.
I deeply regret staying at this dreadful hotel. The staff is unpleasant and does nothing to resolve even the simplest problems. For example, the water dispensers remained empty for three days. The room was dirty upon arrival, and no cleaning service was provided. The bath towels were also dirty, and it took two days for them to be changed. This is the worst hotel I have ever stayed in in Mexico, where I have been traveling for seven years. Furthermore, we paid $1400 USD for a suite that was just a slightly larger room, and they charged us $40 USD to park the car in an unguarded lot. This hotel is a disgrace.
Room was small, but who stays in their room in Zona Romantica? Service was good, but cleaning, coffee, etc, was very inconsistent. It was a nice stay at a good price. Little ventilation means foggy windows and moldy draperies.
I have recommended this hotel to many friends who come to town and want something close to the restaurants/bars but also easy access to the major roads and beach. Location! The hotel staff are consistently friendly, as are most people in Vallarta. It’s a perfect blend of beach vibes and professional atmosphere.
Not really satisfied with this hotel for several reasons:
Advantages:
Cleanliness: The common areas are clean and the cleaning staff is exceptional. When they clean the room, it's really well done. I always left them a tip.
Location: The hotel is right in the middle of Zona Romantica and 10 minutes max from the waterfront.
Disadvantages:
Unfriendly staff: When I arrived, I was poorly received by the person who checked me in. He spoke to me badly and seemed unhappy to be working. He didn't answer questions and was very haughty. This is unacceptable for a hotel. A lot of young people, barely 20 years old, work there without much supervision and I don't think that's great. I spoke to another staff member but wasn't able to see a manager. In case of trouble, I can tell you that this place won't help you.
Tiny, stuffy rooms: The rooms are very small, even suffocating. I was alone and it's not worth the cost for the price they ask ($125 per night).
Infrequent cleaning: Cleaning is done every 3 to 4 days (sic). I would come back from the beach full of sand and I can tell you that I needed more cleaning. So I had to ask at the reception (the unfriendly ones) for the room to be at least a little cleaned.
Toilet paper in the trash: You have to throw the toilet paper in the trash and not in the toilet. Okay, but you have to ask the staff to collect and empty the trash in the morning (I can tell you that it didn't smell good with the toilet paper in the trash).
Noise: You can hear everything that happens in the hallways (there are holes in the door to supposedly ventilate) (see photos) and so you could hear when people came in, and the door always slammed shut.
Mosquitoes: It's next to a dried-up river so the mosquitoes literally ate me alive.
To summarize, avoid this hotel because it's too expensive for what it is and has too many inconveniences.
Additional Notes:
The reviewer seems particularly unhappy with the unfriendly staff and the lack of cleanliness.
The reviewer also mentions that the rooms are very small and stuffy, and that there are a lot of mosquitoes.
Overall, the reviewer does not recommend this hotel.
We liked our stay. It was quiet, close to everything, and enjoyed waking up to the sounds of the river and birds. Plenty of outlets for our electronics and the suite was spacious. Two things that prevent me from giving this place 5 stars. One is that I didn't see a lift, so we carried our luggage up the stairs. Nor were we told where it was when we checked in if there was one. Two, when I connected to the WiFi I got warnings about the network not being secured so I disconnected and did not use it.
