I saw another guest complaining about this staff member too, so now I understand why.
This male staff member was incredibly rude. I’ve stayed at this hotel many times before, and this is the first time I’ve had such a disappointing experience with a receptionist. He has absolutely no customer service skills and came across as unfriendly and unprofessional throughout the interaction.
The hotel should seriously address this issue and reconsider placing him at the front desk, as reception staff are the first point of contact for guests and should provide a welcoming and respectful experience. This encounter left a very negative impression, which is unfortunate because I’ve always enjoyed staying at this hotel.
I rarely leave bad reviews, but this experience deserves serious attention from management due to the unprofessional attitude and rudeness shown by one of your staff members.
I checked into a room for 4 people with my team for one night before our early morning flight. Around 10:00 PM, I called the front office to request a replacement towel because one had become wet after we used it to wipe water from a leaking bathroom.
My call was answered by Ms. Angie Tan. After I explained the situation, her response was simply, “Tak dapat la,” delivered in a sarcastic and rude tone. Her attitude immediately upset my entire team and was completely unacceptable for someone working in customer service.
I later went down to the lobby and reported the issue. I was told she had been working there for two years and that she has “problems with her intonation.” I do not think this is a valid excuse. There is a big difference between poor intonation and plain rudeness.
We paid almost RM300 for a room, and all I requested was a simple replacement for a wet towel. This was a basic request that should have been handled professionally.
I want to mention that the gentleman at the front office immediately gave me a new towel and apologized several times. I do not blame the rest of the staff for one individual’s behavior.
I sincerely hope management takes this matter seriously because this experience was extremely disappointing and completely unnecessary.
Stayed for 11 nights last week. In general, I found it was fine for what is a 3-star hotel. Not everything was perfect, but considering the price, location and overall quality, I think it was pretty good.
My room was clean, and the cleaners came daily. There were some small issues such as soap residue in the soap dispenser, and some towels had stains, but I considered these very minor issues and did not negatively impact my experience.
The Wifi was a bit slow in some instances, which was annoying but not critical. It was good enough for me to have a Teams call with co-workers in the UK.
I did not interact much with the services, but I found the receptionists helpful and answered all my questions.
Regarding the location, it was about 10 min walk to the LRT station (Universiti Station), but you have to cross a main road and Malaysian drivers/cyclists sometimes go through the red lights - if you are not local, beware!
On-site laundry was a great advantage, and I can pay with my local bank app (though it also accepts cash for tokens).
Some other reviewers complained about dust or smell, but I did not encounter this during my stay. My room was on the 14th follor.
Stayed at Komune Living Bangsar and it was honestly the worst budget hotel experience I’ve had.
The room was not clean at all hygiene-wise — there was dust everywhere, the towels had stains, and the cupboard smelled musty. The toilet design also made no sense because there’s no door separating the wet and dry area, so water splashes all over the bathroom floor after every shower.
Service was terrible too. I called twice before my stay to confirm parking rates and was told parking was charged PER ENTRY. But when I checked out, I was charged per day instead. When I confronted the front desk, they said it was always per day, which just shows how unclear and poorly informed their staff are.
wifi is also super super bad, to the point where i can’t even complete simple task like sending out a message.
Another issue: the hotel ran out of room cards, so I had to come back another day just to get a second card for my partner. Completely inconvenient.
The room setup was also badly thought out. The hair dryer is fixed inside the cabinet beside the entrance door — who even dries their hair inside a wardrobe cabinet near the door? The hair dryer itself was cheap and weak, the kind that feels like it’ll damage your hair. No proper toiletries were provided either, just toilet paper and a basic 2-in-1 body/hair soap. Even the towels were stained.
The room was booked for two people, yet there was only one chair and basically no proper space to dine in the room comfortably. room is super cramped.
Overall, this hotel does not deserve its current low 3-star rating. It honestly feels more like a 2-star stay.
I've been staying here for four months now, starting last November. I'd like to share my experience. No matter the hotel, there are always times when the room isn't clean. I always go to the front desk for help. I especially want to thank the Duty Manager, Izhar. He always helps me resolve room issues with enthusiasm and attentive service, adding extra value to the hotel's service. Another great service is from the housekeeping supervisor, Anisah. She always cleans the room so meticulously, making my stay pleasant and restful! This hotel is a three-star hotel, but its service level is definitely above three stars. It boasts a great location, laundry service, an open kitchen, a comfortable study environment, a gym, and a beautiful swimming pool. The only downside is that every time I leave to get my car, the front desk staff has to swipe my card to get the discounted parking fee. It would be much more convenient if the hotel could provide this equipment at the front desk. I've complained a few times, and I hope the hotel owner won't hesitate to install it! Haha 😄 I would highly recommend Komune Living Bangsar South to my friends. The stay experience was fantastic because all the front desk staff, including the Duty Managers, were very polite and welcoming, and all the hotel staff were very friendly, making you feel right at home.
Textbook case of “you get what you pay for”. If you need to work and require internet, stay far away. This hotel is cheaper than most around the same area and for good reason.
Cons:
1. Wi-fi in the room is non-existent. 2 separate technicians came to fix it but it was never fixed, only reset. I asked what I should do if it happens again, and they had no answers for me. “Erm… just call us again.” “We’ll send someone again”. Ok? For how long? To what end? Should I be calling the reception every 5 minutes? I had to go down to the co-working space and pay an extra 20RM+ to get some semblance of usable connection.
2. The shower and the rest of the bathroom was flooded due to poor drainage. While maintenance fixed it quickly, the room itself is bare-bones. No toothbrush, toothpaste, soap dispenser looks neglected. Even the height of shower head can’t be adjusted because it was loose.
With all these problems, I asked for a room change. The staff tried to talk me out of it, claiming the available room was "next to the LRT and too noisy." I called back literally 30 seconds later to say I’d take it anyway, and they suddenly claimed someone else had just checked into that specific room. I’m either very unlucky or they didn’t want to facilitate the room change. You can decide which is more likely.
Pros:
1. Location is ok for the price.
2. Gym is decent even if the equipment is a bit rusty.
Rating would’ve been higher if the customer facing staff is capable of simple problem solving.
Good location ane i stayed for a second time. but the latest experience was a very unpleasant and unprofessional experience during my check-in at your hotel on the 15th, after approximately 3:00 PM.
During check-in, one of your front desk staff members — his name sounded like Mohd Irhan or Ifan — displayed extremely rude and disrespectful behavior. At that moment, my luggage was unintentionally blocking part of the entrance. Instead of politely informing me or requesting that I move it, he chose to address the situation with a condescending and contemptuous attitude, which made me feel embarrassed and disrespected as a guest.
In addition, two Chinese guests approached the counter to ask a question. The same staff member told them to queue, but he did so in a very rude manner, repeatedly saying “queue, queue” without forming a proper or courteous sentence. A polite and professional approach would have been something like, “Would you please queue in line?” Alternatively, he could have used a translation tool to communicate clearly, as it was obvious that the guests did not understand his accent or instructions.
What was even more unacceptable was that when the guests walked away due to confusion, the staff member was heard murmuring remarks about the guests behind their backs. This behavior is entirely unprofessional and does not reflect the standards of hospitality expected from a hotel.
As paying guests, we expect to be treated with basic respect, patience, and professionalism, regardless of language barriers or misunderstandings. This incident significantly affected my first impression of your hotel, and I believe it is important for management to be aware of such conduct.
I sincerely hope that this matter will be taken seriously and that appropriate action and retraining will be provided to prevent similar incidents in the future.
Generally the staffs are super friendly, polite attitude. Room are generally clean, which is our priority. Dustbin is provided (well hidden under the kitchen cabinet). No amenities no slippers provided. AC is way too slow and hot for us, inform the technician for checking and it went slightly better after that, just that it’s still quite hot. Overall is good, please improve on the AC wind.
