Le Hüb · Grenoble 🗺️
in France 🇫🇷
lehub-privilodges.com 
offers:
Reviews we don't rate spaces—please interpret other's opinions per your own values
The staff who worked on the day of my arrival left me vastly disappointed especially for the price I paid for one night. I arrived and wanted to check in, gave my surname to check in the system. Then I was accused of booking a bed in women dormitory. I asked whether it was a mistake from my side picking up the phone to check on the app. It turned out that I did everything correctly. I showed the correct information to the staff but no apologies followed. If a person falsely blame someone without having any justification I would expect some sort of respect and apologies. Nothing of that happened.
Later during the check in process I asked a few questions about payment and all the replies were short and composed in rude form.
When the check in was done, the staff and I went to the room. The staff was sneezing and coughing all the time though. If you are sick then you have to stay home and not spread the virus.
After a long trip on that day to the destination I didn’t wear my contact lenses. When we approached the room I didn’t figure out instantly what side to put the pass into the door locker. The staff sighed loudly then grabbed the card from my hands and opened the door.
When we enter the room she realized that my bed wasn’t done. After a few minutes I was given a pile clean sheets to make my bed myself. I didn’t know it by then, but afterwards I asked my roommates if it was common practice to make your bed by yourself. The answer was NO. So once again the hospitality was below my expectations.
I claim that the staff on that day was awful and behaved in rude manner all the time. My experience was spoiled by the staff and some actions should be followed. I am not used to make such complaints every now and then and always stay positive taking into account that everyone might have a bad day but it was something I haven’t experienced in 7-8years of my extense travelling.
The checkin time for the dorms is until 21:30 but they only tell you that on the day of arrival. This is unacceptable. It should be clearly stated on booking on your website. Secondly I was charged twice for one night (with pre-authorization and when asked to pay at checkin) despite the fact that I told reception that the payment was already pre-authorized. Overall a bad experience.
Overall nice location on a campus and near train station/subway. Needs better management though. Room was not cleaned well and lacked basic things. 2bedroom apartment and had one single small bar of soap and 2 half-rolls of toilet paper. Single garbage bag and you are expected to take your own garbage out or you will be charged 30euros. When we took the garbage down, it involved multiple elevators and a very smelly garbage room in the basement. Additionally, the shower head was just laying at the base of the tub and it was literally impossible to hang it up. These are all pretty basic things and so I feel this place could be good but needs better management. It seems run by students and would be good for students visiting. We're a family of five and are used to better hotels. There may have been a language barrier but when we complained about lack of towels, soap, toilet paper and hair on the sheets, they simply brought us up some towels and the young woman delivering it just said she wasn't understanding me and left. Again, overall you get what you pay for. The price was very good and this would be a good place for students, not good for anyone over 30yo. :)
Overall very clean and quiet. Lots of common areas to hang out in. Although my bed was overall clean, the mattress had a lot of crumbs on it. Location is near the train station, but need to walk a bit to get to any restaurants/cafes.
Very clean, with spacious public areas. Great location close to rail, tram and bus stations. Staff friendly and helpful but it was strange to see no staff at all before I left at 10.30 on a Saturday morning. Online check-in (except dormitories) and check-out was therefore helpful. The background music was initially pleasant but became repetitive and annoying, especially when trying to work in The Lab (a staff member turned it down/off for me). My dormitory for 10 people had a toilet on one side of the room but handwashing only in the single shower/bathrom on the other side; great secure lockers but it was difficult to climb out of my top bunk (steps were holes in a vertical wall).
The place itself is quite alright, clean and comfortable. However the staff is unacceptably rude. I was refused a service at a bar because I was not speaking french. The staff were shouting at my friends and me a couple of times. Our rooms were not cleaned throughout our stay (5 days), nor were we given new soap/toilet paper etc. When asked about toilet paper we were refused to get any. Breakfast is a joke.
Was going great up until I had a problem with my key card. I extended my stay for a day and they didn’t update my key card. Ended up coming back to the hostel late and was locked out. I called the provided number with my problem and I got yelled at for 20 minutes before they hung up on me. I ended up staying with a local I had met during my visit, so I never was helped at the hostel. Everything before that was great, just couldn’t believe how I was treated by the director when I called for help. No joke, 20 minutes of being yelled at and being called an idiot, Tifen was a great receptionist/bartender tho.
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