Le Hüb · Grenoble
in France 🇫🇷
→ lehub-privilodges.com
Reviews please interpret other's opinions per your own needs and values
Avoid this place.
The Manager and Assistant Manager, Sofiane are the rudest and most inhospitable humans.
This property is asking me to take out trash and has charged my card €30 without permission.
This trash removal task was not stated were I booked else won't have stayed here.
They then threat to escalate the matters to the place I am visiting.
Attempted to speaker to them they were even worse in person, they mocked and laughed at me.
Pls find somewhere else.
Also owners - train your staff. The manager is worse than the assistant, Sofiane. Terrible experience. Also please refund the charges and delete my card.
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Update:
The management’s public response sadly confirms the unprofessional behaviour I experienced.
The €30 was taken without consent, and the requirement to take out trash was never stated at booking.
When I raised this, I was mocked in person and later threatened that they’d contact the institution I was visiting, raising serious GDPR and data privacy concerns.
Their reply calling a guest “haughty” speaks for itself.
Still awaiting refund and card deletion confirmation.
Avoid this place.
I stayed there for 2 nights. It is conveniently located close to the tram line B stop and also a few mins walk to the train station. The room is spacious. The receptionist in the evening was very helpful. However, the receptionist (responsible for the breakfast) on Thursday morning (30th Nov) was not quite as professional and in fact probably should not be working there. The breakfast was served a bit late but he was rather rude with his approach to interact with guests. You really get a feeling that he would rather be somewhere else and it was such a nuisance to have to do anything. This experience was echoed by quite a few guests unfortunately.
Update: It’s rather unfortunate that the response from the owner failed to acknowledge an individual staff member’s unprofessional behaviour reflected by many guests. The comments above also objectively congratulated the positive aspects. It’s perplexing that they would respond in this way to what clearly would intend to encourage improvements, ultimately benefiting the hotel. If customers’ experience and feedback are not valued, we will collectively advise our host not use this venue in the future.
Came here for the youth hotel. It was awfully long to get the room key as my arrival around 9. There was nobody at the reception.
The bed didn’t have any curtain (contrary to most youth hotels) making it hard to sleep with the street light.
No sense of service from the team and poor bed. Hotel to avoid.
Awful experience. Reception closes between 10pm and 8am, same for the front door. This would not be a problem unless you are to arrive after 10pm (my case) and have not been given any instructions as to how to get into the building. I got to the hotel at 11pm and the front door was closed. I called the phone number I was given with my reservation and nobody picked up the call. After 30 minutes on the street, I had to convince a lady who was going into the hotel to let me in. It was funny then to see they left my room key at the reception desk.
The very next morning I left the hotel before reception opened as I had early meetings to attend. That night I got back to the hotel also around 11pm just to discover my room key had been deactivated. Again, I was locked out of the building with nobody to contact. The following day I went to reception and they confirmed they deactivated my key because I had not paid for the room yet. That was surreal as my departure date was a few days later and they had my credit card on file for the reservation.
Besides this, the room was below what a 3-star standards is (priced at 4-star level during those days, by the way) and Toilet was dirty
edit September 25th:
It is hard to believe the amount of lies the property included in their response, which just compounds to the awful experience I had during my stay. To begin with, there were no emails sent to me nor calls on my number (interestingly enough the guy at reception told me they didn't have a way to contact me, who to believe then). The only truth is that they never warned or contacted me to provide the codes to enter the building before my late arrival. They never stated that payment had to be done immediately at the risk of disabling the room key (never seen that in any hotel!!). Let me add that both nights there was another person in the same situation as myself.
Hard to find a better location in Grenoble in terms of connectivity. Walking distance to rail and bus station for those who want to explore Auvergne-Rhône-Alpes region. A few steps away from tram station for those who want to explore the city.
The hotel has two wings named after the rivers of Grenoble: Isere and Drake.
Reception staff is kind and ready to help. The studio is trendy furbished and has a balcony. Large fridge, kettle and a kitchen with microwave oven and electric stove.
The only downside was the drain of the bathroom sink.
Stayed a night in the dorms. The previous occupant’s bedding was still on the bed and I had to strip it myself. The shower room was unclean and there was no toilet paper in the bathroom. I didn’t find it a very pleasant place to stay. However, it was dirt cheap and very close to the station.
It was very nice and calm environment, everything felt safe. The bed above was a little hard to climbe up to, and the design of the bed felt more for the estetic than comfortable, I got bruised by the plank right were you have to put your knee on while climbing up to the bed. Besides that everything was good. Could have been better with a kitchen! (The hostel doesn’t have that!)
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