Le Hüb · Grenoble
in France 🇫🇷
→ lehub-privilodges.com
Reviews please interpret other's opinions per your own needs and values
I checked in for my stay and was shown the 8 person dorm room. the room had fast food rubbish all over the floor, filthy bathroom and a foul smell, even the woman showing me the room said it was disgusting. the other person staying in the room had brought his friend there and they were yelling at each other and throwing water around the room, it is a hostel and only 35€ for the night so i was willing to put up with it although feeling quite uncomfortable.
After an hour I went downstairs to get a towel and came back and the guests in the room had broken my lock i had put on the locker and were looking through my bag and wallet. I immediately left the room, told reception and asked to be moved to another room. The receptionist told me there were no other rooms and gave the key back to me. I told her there was no way I was going back in there as I felt unsafe. She offered me another room that was an extra 109€ for the night. Obviously it's still a business but at 6pm a discount on the more expensive room would have been appreciated considering the situation. I also felt the management were not sympathetic to my situation, I saw the receptionist ask the manager if she should recommend other places to me and the manager just shrugged her shoulders and walked away.
I ended up leaving after getting a refund which I do appreciate.
I did not feel that the management cared at all about my safety and seemed indifferent about having guests who were stealing from others - I even saw them showing someone else the same room as I left ! would not stay here or recommend this place to anyone
edit to respond :
- i took my broken lock with me, after i showed it to reception
- if it is true that the other guests were asked to leave this happened after i left and i was not informed that this would happen or that it would be investigated. i was told either pay 109€, take your refund, or call the police
Over the weekend, staff tried best to help me book a room urgently. Spacious rooms. Clean and safe environment. Location near train and tram station. Did not do breakfast. Did not use in room TV. Garbage bags and tissue paper box can improve stay. Overall a bit expensive.
The staff who worked on the day of my arrival left me vastly disappointed especially for the price I paid for one night. I arrived and wanted to check in, gave my surname to check in the system. Then I was accused of booking a bed in women dormitory. I asked whether it was a mistake from my side picking up the phone to check on the app. It turned out that I did everything correctly. I showed the correct information to the staff but no apologies followed. If a person falsely blame someone without having any justification I would expect some sort of respect and apologies. Nothing of that happened.
Later during the check in process I asked a few questions about payment and all the replies were short and composed in rude form.
When the check in was done, the staff and I went to the room. The staff was sneezing and coughing all the time though. If you are sick then you have to stay home and not spread the virus.
After a long trip on that day to the destination I didn’t wear my contact lenses. When we approached the room I didn’t figure out instantly what side to put the pass into the door locker. The staff sighed loudly then grabbed the card from my hands and opened the door.
When we enter the room she realized that my bed wasn’t done. After a few minutes I was given a pile clean sheets to make my bed myself. I didn’t know it by then, but afterwards I asked my roommates if it was common practice to make your bed by yourself. The answer was NO. So once again the hospitality was below my expectations.
I claim that the staff on that day was awful and behaved in rude manner all the time. My experience was spoiled by the staff and some actions should be followed. I am not used to make such complaints every now and then and always stay positive taking into account that everyone might have a bad day but it was something I haven’t experienced in 7-8years of my extense travelling.
The checkin time for the dorms is until 21:30 but they only tell you that on the day of arrival. This is unacceptable. It should be clearly stated on booking on your website. Secondly I was charged twice for one night (with pre-authorization and when asked to pay at checkin) despite the fact that I told reception that the payment was already pre-authorized. Overall a bad experience.
Overall nice location on a campus and near train station/subway. Needs better management though. Room was not cleaned well and lacked basic things. 2bedroom apartment and had one single small bar of soap and 2 half-rolls of toilet paper. Single garbage bag and you are expected to take your own garbage out or you will be charged 30euros. When we took the garbage down, it involved multiple elevators and a very smelly garbage room in the basement. Additionally, the shower head was just laying at the base of the tub and it was literally impossible to hang it up. These are all pretty basic things and so I feel this place could be good but needs better management. It seems run by students and would be good for students visiting. We're a family of five and are used to better hotels. There may have been a language barrier but when we complained about lack of towels, soap, toilet paper and hair on the sheets, they simply brought us up some towels and the young woman delivering it just said she wasn't understanding me and left. Again, overall you get what you pay for. The price was very good and this would be a good place for students, not good for anyone over 30yo. :)
Overall very clean and quiet. Lots of common areas to hang out in. Although my bed was overall clean, the mattress had a lot of crumbs on it. Location is near the train station, but need to walk a bit to get to any restaurants/cafes.
Very clean, with spacious public areas. Great location close to rail, tram and bus stations. Staff friendly and helpful but it was strange to see no staff at all before I left at 10.30 on a Saturday morning. Online check-in (except dormitories) and check-out was therefore helpful. The background music was initially pleasant but became repetitive and annoying, especially when trying to work in The Lab (a staff member turned it down/off for me). My dormitory for 10 people had a toilet on one side of the room but handwashing only in the single shower/bathrom on the other side; great secure lockers but it was difficult to climb out of my top bunk (steps were holes in a vertical wall).
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