Le Hüb · Grenoble
in France 🇫🇷
→ lehub-privilodges.com
Reviews please interpret other's opinions per your own needs and values
Hard to find a better location in Grenoble in terms of connectivity. Walking distance to rail and bus station for those who want to explore Auvergne-Rhône-Alpes region. A few steps away from tram station for those who want to explore the city.
The hotel has two wings named after the rivers of Grenoble: Isere and Drake.
Reception staff is kind and ready to help. The studio is trendy furbished and has a balcony. Large fridge, kettle and a kitchen with microwave oven and electric stove.
The only downside was the drain of the bathroom sink.
Stayed a night in the dorms. The previous occupant’s bedding was still on the bed and I had to strip it myself. The shower room was unclean and there was no toilet paper in the bathroom. I didn’t find it a very pleasant place to stay. However, it was dirt cheap and very close to the station.
It was very nice and calm environment, everything felt safe. The bed above was a little hard to climbe up to, and the design of the bed felt more for the estetic than comfortable, I got bruised by the plank right were you have to put your knee on while climbing up to the bed. Besides that everything was good. Could have been better with a kitchen! (The hostel doesn’t have that!)
I stayed in Mix Dorm.
Everything is perfect about this place!
Staff: 11/10
Location: 10/10 (Walking distance from Train, Tram and Bus station, also Flixbus and BlaBlaCar Bus)
Stay Experience: 10/10
Price: 8/10
Cleanliness: 7.5/10
English speakers.
Lift available.
Free Baggage Lockers.
Free wifi.
Free common lobby.
Fresh linen: Bedcover, pillow cover & blanket cover
No amenities: Soaps, towels, etc. (Available but charegable)
They will remind via email and call!
Overall: 9.5/10 = Super Excellent
Absolutely unacceptable experience from the moment we arrived.
Check-in was a disaster. The receptionist (the guy with a ponytail) was painfully slow — it took 30 minutes just to get our room key. When we finally got to the room, expecting to rest, we were shocked: the room was completely filthy, full of trash, and clearly hadn’t been cleaned at all. Disgusting.
We immediately went back to the front desk to report it, and the receptionist couldn’t have cared less. No apology. No urgency. Just told us to “wait 30 minutes” like it was no big deal — after giving us a dirty, unusable room. Then he disappeared and left us sitting in the lobby with our luggage, exhausted and angry.
Thirty minutes later, he finally handed us a different room key. Still no apology. Nothing. We paid over 100 euros per night, and this is the treatment we got? Absolutely disgraceful service and a terrible first impression. I already regret booking this hotel. I’ve had better treatment at much cheaper aparthotels.
Will update this review after the stay, but so far: 0/10. Avoid this place.
I checked in for my stay and was shown the 8 person dorm room. the room had fast food rubbish all over the floor, filthy bathroom and a foul smell, even the woman showing me the room said it was disgusting. the other person staying in the room had brought his friend there and they were yelling at each other and throwing water around the room, it is a hostel and only 35€ for the night so i was willing to put up with it although feeling quite uncomfortable.
After an hour I went downstairs to get a towel and came back and the guests in the room had broken my lock i had put on the locker and were looking through my bag and wallet. I immediately left the room, told reception and asked to be moved to another room. The receptionist told me there were no other rooms and gave the key back to me. I told her there was no way I was going back in there as I felt unsafe. She offered me another room that was an extra 109€ for the night. Obviously it's still a business but at 6pm a discount on the more expensive room would have been appreciated considering the situation. I also felt the management were not sympathetic to my situation, I saw the receptionist ask the manager if she should recommend other places to me and the manager just shrugged her shoulders and walked away.
I ended up leaving after getting a refund which I do appreciate.
I did not feel that the management cared at all about my safety and seemed indifferent about having guests who were stealing from others - I even saw them showing someone else the same room as I left ! would not stay here or recommend this place to anyone
edit to respond :
- i took my broken lock with me, after i showed it to reception
- if it is true that the other guests were asked to leave this happened after i left and i was not informed that this would happen or that it would be investigated. i was told either pay 109€, take your refund, or call the police
Over the weekend, staff tried best to help me book a room urgently. Spacious rooms. Clean and safe environment. Location near train and tram station. Did not do breakfast. Did not use in room TV. Garbage bags and tissue paper box can improve stay. Overall a bit expensive.
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