We build thoughtfully designed, all-inclusive living spaces that offer our guests exceptional amenities and a connected community for the modern traveller.
sleep
122private rooms fromStandard from €830/two‑weeks €1420/month
A 10/10 Stay at Neighbourgood Newlands!
Although I stayed for just one night this time, this certainly wasn’t my first stay, and every visit has been just as welcoming as the last. From the warm, friendly staff to the beautiful, spotless rooms, there’s always a sense of comfort, class, and privacy that makes you feel right at home.
I highly recommend Neighbourgood Newlands to couples looking for a relaxing getaway, as well as business professionals seeking a comfortable home away from home, whether for a night or a few weeks.
Its central location makes it incredibly convenient, with easy access to Cape Town’s major areas and well-known shopping malls and restaurants within walking distance. Add the safe, secure environment and beautifully maintained private rooms, and you have a place that truly ticks all the boxes.
If it’s your first time staying here, buckle up, because you might just find yourself wishing you could stay a little longer!
A huge thank you to the wonderful staff for consistently making every stay such a pleasant experience. The hospitality, comfort, and attention to detail never go unnoticed.
Truly a 10/10 experience. Highly recommended!
The place delivers on what it presents: clean quality and convenience.
Service was exceptional and the breakfast decent. I was given the benefit of a late check out- which is hard to come by and arrangements around that were all on WhatsApp. Efficient!
The room was tidy. The only note I have is that they aim a little higher on their choice of duvet inners and the pillows. Linen was however white and clean.
Absolutely—here is the revised version with that reference removed:
We really enjoyed our stay at this hotel during a recent family trip to Cape Town connected with our International Convention. The room was comfortable and had everything we needed to relax after a long day. We were also able to walk to a few nearby places, which was very convenient.
One of the highlights of our stay was the included breakfast. Everything was hot and made to order, and it was absolutely fantastic. It was a great way to start each day.
Had we stayed in Cape Town longer, this hotel would have been a great home base for our family. We would definitely consider staying here again on a future visit.
We recently booked accommodation at Neighbourgood Newlands for a group of 115 guests, and the experience was exceptional from start to finish.
From our very first enquiry, the communication was outstanding. The team was responsive, professional, and incredibly helpful throughout the booking process, making the organisation of such a large group effortless.
From the moment we arrived until check-out, everything was handled seamlessly. The rooms were clean, comfortable, and well maintained. We particularly appreciated the soft, fresh white towels and the consistently hot water—small details that made a big difference after a busy day of touring.
The staff deserve special recognition for their warm hospitality, friendliness, and willingness to assist. Nothing was ever too much trouble, and they showed remarkable patience and professionalism while looking after our large group.
We also thoroughly enjoyed the breakfast buffet at The Good Neighbour Café & Bakery. André and his team prepared a delicious and varied breakfast each morning, providing an excellent start to the day.
A heartfelt thank you to everyone at Neighbourgood Newlands for making our stay so enjoyable. We highly recommend this property to both individual travellers and groups and look forward to staying with you again in the future.
Anita, Zookini Tours
I stayed at the Neighbourgood Hotel and initially had a very positive experience with the reception staff, who were welcoming and made me feel at home on arrival.
Unfortunately, my experience with the cafe and breakfast service was disappointing and ultimately led me to shorten my stay.
Despite clearly communicating that I do not eat spicy food, I was still served chicken curry. At breakfast, I was offered sourdough bread, which I also do not eat, and it was quite oily. When I asked for an alternative, I was told that this was the only bread available. I also do not drink orange juice and when I asked for another option, I was told it was only available for paying clients, which felt dismissive as I was also a paying guest.
The situation escalated when I tried to arrange a pre-packed meal for a late arrival. I was informed the only available options were burgers and pizzas, which also did not suit my dietary needs. When I went in person to try resolve the issue, the interaction with management was unhelpful and felt dismissive, which left me quite uncomfortable.
Overall, while the hotel itself has great potential and the reception experience was excellent, the lack of flexibility and customer care in the food service significantly impacted my stay. I hope management can improve communication and accommodate dietary requirements better in the future, as this would make a big difference to the guest experience.
But I will never book myself again at this place, especially with such bad attitude 😒 😤
Exceptional recovery and unmatched hospitality! ⭐⭐⭐⭐⭐
I had a less-than-pleasant stay at Neighbourgood Newlands on May 30th and logged a complaint. However, as a regular visitor, I knew this wasn't their usual standard, so I didn't give up on them.
I booked another stay on June 13th, and they completely turned things around.
From the moment I arrived, I was warmly welcomed by the team. They went above and beyond by leaving a sweet note and a thoughtful gift in my room to make up for the previous experience.
The staff was absolutely wonderful, and my room was incredibly comfortable. They handled my initial feedback with true professionalism and care.
I will definitely continue visiting!
I arranged for an early check in (13:00) telephonically, which the hotel said was fine. I got there at 13:15 and the room was'nt ready. I was then told 13:45. At 13:50, they told me that they still needed another 10 minutes. Ordinarily I would not have minded waiting a bit longer, but I had pre-arranged the check in as I had a 14:30 meeting to get to. I was late for the meeting as a result of my delay at the hotel check in process. It was a bit frustrating having to wait.
The staff were extremely friendly at the hotel and the resaturant.
Breakfast was great. Really well prepared and freshly baked sourdough! Excellent. Budget an extra 10/15 minutes for Brekkie though.. they do work at Cape Town speed.
I’m currently staying at Neighbourgood Newlands and wanted to share an honest, experience‑based review, especially in the context of what a 4‑Star graded hotel is expected to offer in South Africa.
Several aspects of the stay fall noticeably short of typical 4‑Star standards. On Sunday after 3pm, the restaurant was closed off using makeshift barriers made from chairs and benches, which felt out of place for a hotel in this category. Room service is only available between 3pm and 8pm, which is extremely limited for a 4‑Star property.
We requested a room change due to an environmental issue, but our luggage was not moved for us — I had to fetch and move everything myself. Throughout the process, it often felt as though we were an inconvenience to the staff rather than guests.
The room itself is very compact, and the bathroom has almost no space to place toiletries except on the basin. The shower wets the entire bathroom floor, which creates a slipping hazard. Overall, the room feels more like a modern university dormitory than a 4‑Star hotel room. There are also no guest‑centric smoking facilities - the smoking area itself is very neglected.
Breakfast was included in our booking, yet both the front desk and the restaurant manager had to double‑check this before allowing us into the breakfast area, which made the experience feel awkward and unnecessarily procedural.
Neighbourgood Newlands has potential, but based on our stay so far, the service, facilities, and overall guest experience do not align with what one would reasonably expect from a 4‑Star graded hotel.
