This beautifully restored Berber riad styled with rich Moroccan textiles and handcrafted details, features a serene courtyard pool, a traditional hammam, and a sun-drenched rooftop terrace.
A spirited, glittering neighborhood in the centre of the Red City. The Medina is best known for its lively square, framed by snug food stalls, tables laden with local crafts and traditional buskers. Marrakesh has always been a source of inspiration for creators - the ANIMA Gardens, home to Rodin and Warhol works, are an hours drive south, and YSL's Jardin Majorelle is a 30 minute walk from the centre of the city.
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I had a very disappointing stay at this riad.
To start with the positives, the riad is well located in the medina, and the breakfast was good and varied.
Upon arrival, I was warmly welcomed by the staff, which initially gave me a positive impression. Unfortunately, the rest of my stay was marked by a series of issues that I consider highly unprofessional.
The room I was assigned for my first night was unsanitary. It had a strong smell of dampness, and visible signs of mold on the walls near the bed. The following morning, I requested a room change, which the staff agreed to (obviously). They informed me that they had "cleaned" the mold, but this response was concerning in itself. Mold is not a cosmetic issue that can simply be wiped away. I find it unacceptable to rent out a room in such condition.
The staff then assured me that they would move me to a nicer room. They helped transfer my luggage in the new room and handed me the new room key. However, when I returned later that afternoon, I opened the room only to discover that my belongings were gone and someone else's luggage was inside.
The explanation I received was astonishing. The staff told me they had reassigned the room because another couple had booked it, and they felt they could not offer them a different room because they were older and foreign guests. They assumed that, because I am Moroccan like them, I would be more willing to "find a compromise."
This was completely unacceptable. Not only did they move my belongings without my consent, change my room without informing me, and disregard my agreement entirely, but their justification felt discriminatory. Every guest deserves the same level of respect and consideration, regardless of age or nationality.
Beyond these incidents, I find the riad to be poorly maintained: there are numerous large cracks in the walls, the rooms are not soundproof at all. Conversations taking place in the lobby can be heard clearly from the rooms.
Despite all these issues, no commercial gesture or compensation was offered at any point.
Stayed 3 nights at Outsite Marrakesh and the hospitality was top. Staff treated us really well, super friendly and helpful.
The riad itself is stunning - traditional Moroccan style but with modern comforts. Breakfast was fabulous, fresh and plenty of choice to start the day right.
The most amazing thing ever: filtered tap water available in the riad! No plastic bottles needed for the whole trip. That alone made a difference.
Pool is beautiful and perfect for cooling off, plus there’s a sauna!! Used it at night after walking the medina and it was so relaxing.
We had a room on the rooftop terrace which was just great for the views and quiet. Only thing: room was a tad small for what we paid, but the bathroom was big and really well done.
Overall, amazing mix of authentic vibe + comfort. Would definitely come back.
I miss this place already!
I appreciated the transfers to and from the airport arranged by the community manager. It was very convenient, especially when arriving late at night.
I joined this month's curated trip and had a fantastic time. There were so many experiences and day trips to participate in.
The included breakfast was a great time-saver and very delicious.
The coworking space was excellent for getting my work done, and I enjoyed joining the dinners with the other members.
A special thank you to Hassan and Zak for taking care of us. I will definitely be back to Marrakech!
I joined an Outsite curated trip here and honestly, it delivered more than I anticipated. Hassan and Zack went above and beyond, the activities were well-planned, the group was fantastic, and we got to experience sides of Marrakesh I wouldn't have found on my own. The riad itself is a calm retreat from the medina's energy (which, yes, can be a lot), beautiful, peaceful, and with a staff that makes you feel genuinely welcome from day one. I left exhausted in the best possible way.
A pretty looking riad with very good breakfast but falls short elsewhere. We unfortunately probably got the worse room unless there are other like ours. There was no window in our room and the AC was stuffy and not usuable. It emit a very awful smell. The drain was very slow so you'd be standing in ankle deep water when you shower. It was impossible not to splash water outside the shower and there was no drain in the bathroom. There was also no ventilation in the bathroom. But there is a window which opened people walking by the corridor can see inside. So you can only open it when you're not using it.
The pool downstairs was very dirty filled with flies and i saw a cockroach , not usable. Didn't see anyone using it. Dunno when they last cleaned it.
The esthetic was very nice but not the cleanest. While the location is quite good inside the Medina, the alley leading to the riad was very dirty so just be careful of bird, cat and other animal feces. While that's not the hotels fault I'm just mentioning it for consideration. The walk from the nearest vehicle transfer was around 10min in case you need to drag your luggage through the medina.
Staff was nice, food for breakfast was good but just need to goo early because they don't refill.
Had a wonderful week at Ousite. The location is very good. Nice restaurants nearby. Clean and good breakfast. But the best is the staff, specially the young Zacarias that was allways helpful and kind.
The hotel’s location in the heart of the medina made it an ideal base for exploring the city. Our room was comfortable and fairly spacious — plenty of space for our bags without feeling cramped. There was even a good-sized desk and an impressively comfortable desk chair, which we didn’t end up using much but appreciated as a thoughtful touch. We especially liked the extra amenities: free-to-use washers and dryers were a real convenience, and the courtyard pool was a fun bonus.
Breakfast was generous and tasty, though the selection didn’t change much from day to day. Breakfast timing was a little inconsistent too. Although it’s advertised as 8:00–10:00, it never actually started before 8:30. Not a big problem for us, but travelers leaving early might find it tricky. Staff were generally kind, though sometimes hard to reach when we needed clarification.
The bathroom could use a bit of attention — the shower head wouldn’t stay on the hook, and there was a small leak in the ceiling. As mentioned on their listing, housekeeping is limited: during shorter stays, rooms aren’t cleaned at all. That was fine for us overall, but with only a tiny trash can, it did start to overflow by the end of our four-day visit. It would be great if guests could have trash collected occasionally or if there were a clear drop-off spot.
Despite these small hiccups, the hotel offered excellent value and a great location for exploring the medina.
Outsite Marrakech is beautiful. Amazing building! Free breakfast was a perk! Workspaces were clean and welcoming.
