Selina “Chapinero”
Bogotá in Colombia 🇨🇴 and 6 other locations
selina.com
✉️ 🗺️ 
The largest network of hip spaces across the globe, most being hostels with shared or private rooms for shorter stays. Some offer dedicated coworking (extra cost) and other facilities such as pool and restaurant.
Reviews please interpret other's opinions per your own needs and values
Certainly! Here is the revised complaint letter:
Dear Selina Management,
I hope this message finds you well. I am writing to express my disappointment and concern regarding my recent stay at Selina Chapinero in Bogotá. As a frequent and previously satisfied customer of Selina, I have always held your brand in high regard. Unfortunately, my recent experience has significantly tarnished that perception.
During my stay, the first week went smoothly without any issues. However, in the second week, I encountered several troubling incidents. Initially, my personal items were thrown away from the bathroom without my permission. Although this was quickly resolved after the cleaner admitted to the mistake, it was an inconvenience that should not have occurred.
The following day, I purchased a considerable amount of personal items and stored them in my washbag. To my dismay, these items were cleared or stolen from the bathroom. When I inquired, the cleaner denied any involvement. I requested to check the CCTV footage and conduct a thorough investigation, as some of the items were expensive and irreplaceable. Regrettably, the receptionist and manager appeared reluctant to assist. Despite my repeated attempts to seek their help, they were often "not around" or off duty. It was particularly frustrating to see the manager socializing in the lobby with friends while I was seeking assistance.
This lack of support and accountability persisted for several days until I eventually gave up. I am appalled that such incidents could happen not once, but twice during my stay. The unprofessional and unhelpful response from the team at Selina Chapinero is unacceptable and falls far short of the service I have come to expect from Selina.
In addition to my personal experience, I observed other issues during my stay. Another guest's clothes were misplaced and mixed with mine during laundry service, indicating a lack of organization and proper training within the team. Additionally, I requested a new towel from the receptionist for several days, but my request was never fulfilled. This added to the overall frustration and disappointment with the service provided.
I am deeply disappointed and upset with the service provided by the team at Selina Chapinero. I have always enjoyed staying at Selina properties, but this experience has left me questioning my future patronage. I feel compelled to share this experience with my friends and family, advising them against staying at Selina due to the way my concerns were handled.
I urge you to look into this matter seriously and take appropriate action to address these issues. I am looking forward to your response and any steps you will take to prevent such incidents from happening in the future.
Horrible place if you actually want to get some sleep. It’s literally like sleeping in a night club with ridiculously loud music every night until 3am - which wasn’t mentioned anywhere on the website. Had high expectation from my first stay at a Selina but this was by far the worst accommodation of our entire three week trip, and the most expensive place as well. Rooms were nothing special either, the photos looked much nicer (we had the studio apartment which was basically just a normal double room). No towels in the room either and had to ask for them. Terrible value for money.
This Selina is strange. It’s decorated like a regular Selina but doesn’t have any atmosphere. Mostly Colombian travel workers staying here. I was annoyed with the 5th floor bathroom being out of service and having to go up the stairs in the middle of the night to go to the bathroom. They will frequently have issues with plumbing or water because the constructions that are happening around the area. Also, that area is not the greatest to walk around especially at night. All the people working in the hotel were super friendly and the bartender was great.
I made my reservation 3 months in advance of my trip. I paid the money corresponding to the reservation and almost a month after my trip they canceled my room reservation without prior notice and without any explanation. It seems to me a lack of respect, lack of professionalism and seriousness. I made my itinerary according to my place of stay and now I will have to start all over again. I’ve tried to ask for an answer as to why they canceled my reservation but I haven’t received any answer, they simply tell me that it was cancelled. If I could give zero star I would.
Great location and service. Sebastian at the cafe was super nice. I will come stay again!
This is unfortunately the worst Selina we've stayed at. The staff were incredibly nice and helpful and the kitchen was fantastic, but the rooms and bathrooms were an incredible let down.
We booked a private room with shared bathroom, and at no point before we arrived did we know we would be in a tiny windowless room, which didn't correspond to the pictures of the chosen room on Hostelworld. Their was planned maintenance on the first night meaning no water, which is fine, but it lasted the 3 nights we spent there which meant no shower and the toilets backing up and being full of human waste, so much so that you could smell it through the hall. The hall itself is dark and depressing. Overall nothing at all like Selina Medellin.
When we booked our stay here we didn't realize all of the 5-star reviews are about things that have 0 relation to the actual hostel and its rooms. In summary, it was overpriced and terrible.
We stayed in a micro room and it was dark, dingey, and loud. We felt like we were trapped in a box and had no privacy because there is 0 soundproofing and you could hear someone talking from the end of the hallway. The shared bathrooms were full of literal sh*t every other day, and the staff would just leave it for days before eventually slapping an "out of order" sign on the door instead of cleaning the bathroom, so the whole floor had only 1 bathroom to share most of the time. Even then, the only usable bathroom was usually out of paper towels or toilet paper (often both). One of the bathrooms didn't even have a shower curtain so there was water everywhere after someone took a shower. On weekends, we were woken up at 7:30am by dogs they brought into the hostel for an event. Random people tried to enter our room while we were sleeping. If you ask for your room to be cleaned, they will not clean it until a weird hour in the evening (6pm??). What's worse, the coworking space (which we wasted more money on) barely had wifi, had frequent power outages, and is used as a hangout space by the people who work their regularly, so it is extremely loud and distracting. There are only 3 call booths in the space and they were not maintained: desks would randomly be removed from them and at one point a light burnt out in one of them and the staff never fixed/replaced it. They would also close it regularly to hold events even though they sell it to you as being available "24/7". It was literally better for to work for free as a guest in the cafe... Lastly, the area around the Selina is grungey and dirty, even if it is technically in walking distance to nicer zones in Chapinero. We ended up leaving Selina several days early because it was so unpleasant and moved to a hotel near Parque 93 instead (**not the Selina**). The experience has been like night and day. The cafe (Howm) is the only good part of Selina Chapinero at all, and I think that's where the good reviews come from.
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