Selina “Secret Garden”
Lisbon, Portugal 🇵🇹 and 5 more locations
→ selina.com
✉️
The largest network of hip spaces across the globe, most being hostels with shared or private rooms for shorter stays. Some offer dedicated coworking (extra cost) and other facilities such as pool and restaurant.
Reviews please interpret other's opinions per your own needs and values
Absolutely disappointing experience – zero accountability and no guest care after BED BUG concerns
I booked Selina Lisbon on Booking.com but had to cancel before check-in due to numerous recent reports of BED BUGS found here on Google (including reviews just a week before my arrival).
I messaged the property late the night before asking for clear confirmation that my specific room was safe from infestation. Their response was vague and unhelpful, offering no direct reassurance. I followed up immediately, but didn't get a proper reply until after 8pm the day of check in, long after check-in time. With no clarity and known health sensitivities, 1 was forced to book alternative accommodation elsewhere at my own cost.
Despite never checking in and not using the room at all and raising a legitimate concern in good faith, they refused a refund. Booking.com only offered me €10 as credit, which doesn't even come close to covering the difference in cost for my replacement stay - but this is all they could do as Selina refused to cooperate even with them.
Bottom line: this property prioritizes policy and even the smallest of profits over people. If you care about hygiene, health, and basic customer service, stay elsewhere. Extremely disappointing as they did not play the long game and instead focused on the short term, losing a customer for life, in addition to my own network of friends and colleagues. No more!
Selina Lisbon completely exceeded my expectations. From the moment I arrived, the atmosphere was so warm and welcoming — it instantly felt like home. The design is beautiful, with lots of cosy corners to chill in, a lovely coworking space, and a rooftop that’s perfect for sunset drinks.
The energy here is what makes it truly special. There’s always something happening — live music, yoga, nights out, or just people hanging around chatting — but it never feels overwhelming. It’s the perfect balance of social and relaxed.
I have to give a special mention to Isra, one of the staff members, who honestly made my stay unforgettable. He went above and beyond every single day — whether it was helping plan day trips, giving local advice , or just spreading good vibes around the hostel. He’s so friendly, genuine, and full of positive energy!
I had an amazing experience at Selina Secret Garden!
The staff was very friendly and welcoming.
The place overall is very airy and open with a small swimming pool as well.
The kitchen was a great help to cook my own breakfast.
The dorm rooms are new and very well done with curtains on every bed and the best part was that they had international sockets!
Generally and okay stay. Staff was friendly and helpful. But the place lacks maintenance and shared bathrooms and kitchen could be cleaner.
The stoves were removed on my third day without notice so cooking was not possible. This should be communicated to guests beforehand.
Thankfully it’s not peak summer so the lack of ACs weren’t a major issue but leaving the windows open also invited mosquitoes.
Shoutout to Vivian for making in the checking in process smooth and efficient. This is my first time staying at a hostel and they set my standards. Everyday they clean the room and our shared bathroom space. The whole place looks very aesthetic and comfortable. Our stay in Lisbon was amazing because of the fact that were able to snooze properly. Highly recommend to everyone who’s staying in Lisbon!
I had a really pleasant stay at Selina Secret Garden. The atmosphere was great, and one of the highlights was the rooftop party — it was super fun and a perfect chance to meet people from all over the world. I especially enjoyed the friendly interactions with the staff, particularly Leonardo, Valdano, and Mario, who made the experience even more welcoming. The bedrooms were comfortable and clean, which made it easy to relax after a long day. Overall, a great mix of social vibes and comfort!
Loud guests at night/early morning may interrupt your sleep. Addressed the issue with reception and they were able to help asap, unfortunately you can’t do much about guests who act like this is a fancy hotel they can be loud in making banging sounds at 5 am. Insane.. otherwise super great location and staff
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