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The Collective Canary Wharf

London, United Kingdom 🇬🇧  ·  and 2 other locations  ·        ✉️

Reviews    we don't rate spaces—please interpret other's opinions per your own values

Hi, my experience here was amazing. The staff were so welcoming, helpful and attentive. i forgot my designer jacket at my room after checkout. The front desk attendant, Sunny, was very kind and helpful in helping me retrieve my jacket. I highly recommend this accommodation :)
As a long term resident it's crucial that all things pertaining ones stay is managed both correctly and efficiently. Due to the foresight and organisation skills of 'Sunny Singh' our transition was seamless. He went above and beyond to ensure that every resource was afforded us and did so with a first class attitude. Sunny is a credit to The Collective.
Gaven has been absolutely incredible with selling and processing our move to The Collective Canary Wharf! Even though as long-term Collective Old Oak Member I was sure sale, Gavin has truly gone above and beyond in assisting myself and my partner with our move, often replying to messages late at night, organising a viewing on the same day as we requested one, and being extraordinarily helpful with our transition from one collective building to another. Gavin has truly injected even more excitement into me and my partner to moving to The Collective Canary Wharf we cannot wait to begin our adventure thank you Gaven!
The website and pictures are all nice and pretty but once you check-in the reality is quite different. The room wasn’t properly cleaned and had really bad stains on the wall that could easily be cleaned if proper effort was put into it. Some of the pillows and blanket had very questionable stains. Once reported to reception not even an apology, only ‘we can only change the bed linen’. Once got to the room found the same pillows stored in the bed under storage just out of sight. You really feel like you’re at a student accommodation with people shouting and drinking throughout the night. Writing this at 3am since I can’t sleep. The smell of weed makes me wonder if the smoke detectors are working at all. A very unfortunate experience that could be avoided if I read the existing reviews but hey live and learn. For the price you can get something soooooo much better. I have stayed at cheap B&B’s better than this.
This building definitely has 5* potential, but unfortunately a lot of minor issues come together to affect our stay. I do however enjoy my time in here and it does surely feel like home to me. I hope next time I write a review, the collective earns a 5* it could deserve.

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