The Collective · Canary Wharf 🗺️
in London, the UK 🇬🇧
and 1 other location thecollective.com 
✉️
offers:
Reviews we don't rate spaces—please interpret other's opinions per your own values
That's was a really good experience. The pool at 20s floor with a really nice view to Canary Wharf. The Sauna and steam room was excellent. Also they have a restaurant at the ground floor with good food and about the coffee I can say just 100% try it. We were welcomed at reception by a lady with red hair. She was very friendly with us and extremely helpful.
I had an incredibly smooth and hassle-free check-in experience, even late at night, at Ark Canary Wharf. Jordan Ramos was exceptionally kind and thoughtful throughout the entire process, ensuring everything went seamlessly. His attention to detail and professionalism made settling in a breeze. I’m thoroughly enjoying my stay here so far and can’t recommend it enough!
This hotel is the biggest catfish and deception of all time The receptionist team were nice. However, when me and my partner entered our room, the room was much smaller than what it was supposed to be. In addition, the room lacked basic necessities such as toilet paper, cutlery, telephone for contacting reception, dustbin , and hairdryer. There was also no air con! This is supposed to be a good hotel in a great location, however it was far from that.
Also, they had many facilities in the building such as the cinema, however, a guest for the night would not have access to that area, which is unfair considering we thought we would get access to all facilities from when we paid.
This place is absolutely lovely great communal areas! Swimming pool, jacuzzi, games room, cinema room, cafe and the bar views are absolutely stunning! Rooms were of great standard and loved the service at reception. Leo-amber is of great assistance very polite and does her job well! Maheema was fabulous at booking me in. I had booked 3 rooms so there was a lot of admin. All the staff is great they say good morning and are very accommodating. Would recommend to stay x
Stayed here a couple of days ago for two nights and I most certainly won't be returning, initially on booking, the rooms are not described accurately and we booked a room for two nights as it was described the same as all rooms have the same features/facilities.
On arrival we were somewhat greeted by an asian lady, very rude and having her own conversations and checking us in. The lady stated both guests would need ID which is okay but we were never informed this. We travelled for five hours so we just wanted to check in and rest!
Upon entering the room it was the tiniest hotel room I've ever been to. immediately asked to be upgraded as the room was absolutely boiling, the toilet and shower facilities were awful. On looking out I could see and smell the garbage bins and the train line was so loud it wouldn't of been a comfortable stay as I anticipated. We upgraded straight away which I think is quite common in this hotel as the receptionist weren't surprised, there was a room available and talking to others this was the same case.
The upgraded room was better, less noise and there was a small fan!! It was very hot that day and we are from up north and came from rain that day so you can imagine how we felt being stuck in a room with no AC.
Rooms need a lot of work, broken shower bases, sockets that don't work, marks on curtains. Dirty cups and bits of food in corners of fridge. We didn't complain as we didn't spend much time in the hotel and only slept on a night and to be honest don't think anyone would care.
Two star for the bed as it was comfortable or maybe we were just really tired.
I booked a tour to view the apartments, and unfortunately, the experience was very disappointing. When I arrived at the building, the staff member who was supposed to meet me wasn't there. The reception informed me that due to an overlapping appointment, someone else would meet me shortly, and I was asked to wait. After waiting for half an hour, I was told that the staff member would not be available due to "something really important" and that I would need to reschedule.
This level of service is unacceptable, and it reflects poorly on the management. My time was wasted, and the lack of communication and organization was frustrating. I expected a more professional experience and am very disappointed with how this was handled.
Honestly, I didn’t have hight hopes but somehow they still managed to disappoint me and ensure I suffered. The rooms are not air conditioned, and there is no fan. It took 4 hours of us begging and my friend eventually went crazy at the staff before we finally got a meager subpar fan. The room was not clean and the TV is weirdly placed and small. The fridge barely works and the trains are so loud I feel like I’m being tortured. The bathroom is tiny. I enjoyed the pool area although it has no towels for the guests. The staff were nice but I believe the management is the fundamental issue. They are short staffed and the front desk staff are willing to help but they are at wits end. I didn’t get value for the money. The management company needs to have a long hard think about how they plan on moving forward.
Ishy is an angel and made our stay worthwhile. Shalish at the cafe was very nice and helpful
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