The Collective Canary Wharf
in London, the UK 🇬🇧 and 1 other location thecollective.com 
✉️
offers:
Reviews we don't rate spaces—please interpret other's opinions per your own values
Awful.
Half hour awaiting in the lobby. Whilst someone was booking in.
Ridiculous service. Slow to book in. Given this was all prepaid and ready to go… shows the quality of the process and the customer service (lacking). Nothing beats the slowness of the service lacking. The reception team continued to talk to others in the queue without making any effort to expedite the book in… or to make the initial stay welcoming. Joke avoid
Yes 1 ⭐️ is my review. Well it was all going well until we headed to the bar - at 2320, bought a round as it closes at 0000. Sat down to enjoy the view. Then 2325 the music goes off and the lights light up like Blackpool illuminations! Total kill to the atmosphere and evening. Might have just not serviced us and told us to duck off.
Staff are extremely friendly and helpful. Got given the wrong room and the gentlemen very quickly moved me to a different room which was clean and had a nice view.
The pool is a lovely top floor pool with a window view of London and the O2. Great Jacuzzi, steam room and sauna. They only hold a £1 deposit, where as others hotels will insist on holding £100 so very happy about that. It's next to a train bridge so you do get the noise, but otherwise I have no complaints. Would happily come back 🙂 I'd recommend the Ark.
Not sparkling and upscale as advertised. Check cancellation options carefully as I lost over £500 due to no refunds, even though I left the room untouched. Much better idea to book a nearby AirBnb for the same price. I hope to contest the possibility of a refund soon as I was utterly dissatisfied with the hotel.
I lived here between 2023 and 2024 and recently upgraded to an even better studio because of my positive experience in the past year . The studios are brilliant and thoughtfully designed equipped with practical fixtures and fittings, maximising my productivity. The facilities are also wonderful although I’ve never really used them because of my busy schedule.
Without a doubt , what stood out most to me were hub managers Jordan and Dean who consistently went above and beyond to cater to anything I needed from storing my parcels, laundry, mail , assisting with queries to helping me find a new unit based on my requirements. They were always so kind to me and were all smiles in our brief conversations. Definitely the highlight of the ARK.
Finally, the Apartment complex is strategically located with a nearby Tesco and DLR Station 3 minutes away allowing me to easily get to central London where I work .
ARK Canary Wharf is a sleek and stylish rooftop bar with breathtaking views of London's skyline. With its sophisticated ambiance, creative cocktails, and attentive service, it offers an unforgettable setting for socializing and relaxation. Whether enjoying sunset drinks or dancing the night away, ARK provides a memorable experience high above the city streets.
Stayed here for 3 nights. No housekeeping so only 1 coffee sachet all stay. Tiny room with really small bathroom area. When I complained as the room kept being filled with the smell of marijuana I got zero response. Wouldn't stay again and do not need a standard copy and paste response from the hotel here! Thanks.
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