The Ark · Canary Wharf
in London, UK 🇬🇧
→ arkcoliving.com book at app.mews.com
✉️
A haven of community and creativity in vibrant East London, just a few minutes walk from Canary Wharf. Stay for a night or a year and discover new faces and life-enriching experiences in London’s largest co-living space.
Whether you’re staying for a few nights or moving in for months, we want you to feel at home. Relax, work, and connect in consciously designed co-living spaces – or retreat back to your self contained studio.
Formerly operated by The Collective. [–Ed.]Reviews please interpret other's opinions per your own needs and values
Awful for the price, i expected a room that didn’t resemble a prison cell. You had to request cutlery and it gets brought to you. Spoons and cups are standard in any hotel room, not upon request. It was 30°C and 72% humidity outside, the day I checked in, the window only opens slightly, no air con throughout the building apart, from in the main entrance. The whole point of a hotel is a place to go, relax and rest, that room was far from relaxing, especially in the heat! I didn’t need no sauna, the room was a sauna. The fan wasn’t fit for purpose. The toilet is next to the kitchen area. No ventilation in the bathroom. How this passes health and safety inspections, I do not know. The bed isn’t a double standard bed either. £100 deposit fee upon arrival, for what I do not know. Especially when there is not even a cup or spoon in the room, unless you request and they are noted down and brought to you, let alone tea, coffee, sugar sachets. There was someone complaining at reception that his room wasn’t cleaned from the last guest, the bedding hadn’t been changed and hair in the shower. The lady on reception said the best she can do is have it cleaned tomorrow! I checked out early, never checked out so fast and found another accommodation. They won’t refund the £100 deposit fee until your original check out date either. Even though i checked out and the room is available. So unless prison cells, don’t mind using the bathroom next to where you make drinks, food, and don’t mind not having ventilation, this place is for you.
I was extremely worried when I booked this hotel after reading reviews online. However it was a very pleasant stay. Upon check in Shiva helped us and was very polite with the room being ready right away. Our room was clean and tidy unlike many reviews. The pool was enjoyable and well maintained for its price and location I honestly recommend and I would not let some reviews scare you! For the £101 I paid on booking.com it was worth it
The service at reception was disappointing—staff came across as unhelpful and at times rude.
The amenities were quite limited and did not meet expectations. For example, we were unable to watch TV without first going to reception to present a TV license, which was inconvenient. The room lacked air conditioning, and being located next to the train tracks, the noise throughout the night was quite disruptive.
The shower was very small, and only basic toiletries (small bottles of low-quality shampoo and body wash) were provided. There was no hairdryer in the room, which we would have expected as standard.
The bar was shut, and looked like it was shut for a while, which is a basic thing we expected, especially at the height of the summer season. It was also quite confusing as to whether the pool was opened or closed, having some signs to say it was closed but people being in it.
Given the hotel’s appearance, price point, and location, we anticipated a higher standard. Unfortunately, many basic features were missing. Which impacted the overall experience especially when this hotel came recommended. It didn’t meet the high level of recommendation. Can not recommend.
Review of Hotel Ark Canary Wharf
The building is beautiful, and the location is truly fantastic. Public transport connections are excellent, and the area around the hotel is stunning – with a supermarket and several restaurants just around the corner.
However, there are several aspects that need serious improvement. First of all, the room was not clean when we arrived, which made a very bad first impression. During our three-day stay, the room was never cleaned, despite us hanging the housekeeping request sign. Honestly, the level of cleanliness was unacceptable – the room felt dirty throughout our stay.
The overall service was also disappointing. I got the feeling that my questions were annoying the staff, and there was no proper welcome or introduction at check-in, which would have been much more professional.
Also, for a hotel that wants to compare with quality restaurants and accommodations, a mattress protector should be standard. The bed sagged in the middle and was uncomfortable. On top of that, the area can be quite loud, especially in the evenings, which made it hard to get a good night’s sleep.
Update:::: they moved me to a second room, same problem! Another cockroach! Never ever stay here!
Ihave stayed here before and had a great experience. Not this time unfortunately.
This time I was asked for £100 room deposit on top of the cost of the room (is this new?) I am fortunate enough to of had this money but the person next to me did not and was refused his room at past 11pm on a Sunday? If you are not being informed upon booking of this policy I am not sure how they can enforce it?
And there was a baby cockroach in my room. (732)
They did let me move rooms which I appreciate but for the price and expectation for the building this is concerning. It has put me off staying again. :(
Also if you book this hotel directly it is nearly twice the price than on booking.com for example, which seems odd. Would recommend checking every single site as the price differences are extraordinary.
Considering this place is supposed to be highly rated the room wasn’t that clean , infact I put my jacket on the side and it got very dusty .
With that being said , the facilities included in the price are really nice .
The pool , sauna , and steam room are a great addition to your stay .
There is plenty to do within the hotel it’s self like golf , cinema, play room and and onsite restaurant if you get hungry or for fresh drinks.
One of the best hotels I’ve ever stayed in! The room was lovely and cosy, a kitchen is also supplied in the room which we was very surprised at! Reception staff were lovely and helpful! Amazing views from the bar area on the top floor, and great experience at the swimming pool/spa area. Will definitely be coming back!
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