I am writing this review only two days after moving in, but unfortunately my experience at The Collective Old Oak has been extremely disappointing.
Before I arrived in London, no one informed me about any room-change conditions, charges, or limitations. Within around one hour of checking in, I raised concerns about the room, particularly the serious construction noise and its outlook. The reception staff initially told me that a room change should be possible, but that they could not arrange it during their shift and that the next staff member, arriving after the eight-hour shift change, would help.
However, when the next staff member arrived, I was told that a room change could not be arranged. After two further days of delay, I was then told that there would be a £300 room-change charge. Now I am being informed that no suitable rooms are available.
The current room faces a large industrial yard, where cranes and heavy equipment are used for loading and unloading. The noise starts from around 5:00 a.m. and can continue throughout the day and night. It is extremely difficult to sleep or open the window comfortably because of the constant heavy noise. This situation was not properly explained before I moved in.
We have still not properly unpacked our belongings because we have been waiting for a clear resolution. Instead, the communication has been inconsistent and no practical help has been provided.
My advice to anyone considering this accommodation is to check everything in writing before moving in: the exact room orientation and view, nearby construction or industrial activity, noise at different times of day, room-change policy and charges, availability of alternative rooms, cancellation terms, and deposit/refund conditions. Do not rely on verbal assurances from reception.
The shared facilities may look attractive, but based on my experience so far, I would strongly advise future residents to be very careful before choosing a room here.
Stefania is an incredible and lovely person. I cannot say enough good things about the staff here! From the moment I arrived, everyone was incredibly welcoming, friendly and professional. They went above and beyond to make sure I was taken care of with a warm attitude and great attention to detail. Excellent customer service from a truly stellar team. Five stars all around!
The building had such great facilities and events that happen weekly .The staff are so friendly and helpful especially Nicole and Maria . Would definitely recommend , it’s such a nice community that live in the collective !
Throughout my stay at The Collective Old Oak, Nicole and Maria have been really helpful with getting me settled in, answering my queries about parking spaces (on my very first day when moving in!!) and just in general really positive vibes. They made this place feel a lot more homely to come back to :) Strongly recommend you consider The Collective Old Oak if you're looking for a place to rent. Lots of fantastic facilities as well!
Living at the collective was fun. I lived there for a year. Great community to be a part of, and the building is clean and well maintained, especially the common areas. I loved all the events that were organised that made it all the more special. Big shoutout to Hussain who was always very supportive and kind. It just felt like living with family.
I had an amazing experience living at The Collective Old Oak.. building was always clean, well maintained, and the community events made it feel so welcoming. A huge thank you to Hussain, who was like an older brother to me. He always stood by me, supported me whenever I needed him, and truly made this place feel like home. I’ll always be grateful!
We travelled a considerable distance for a viewing after making it clear we were only interested in a one-bedroom apartment. On arrival, we were told there were no one-bedroom properties available, despite this being our stated requirement. Instead, we were shown a studio, followed by two more studios, which was a complete waste of our time.
The person showing us around seemed very disinterested and couldn't answer even basic questions. We also weren't shown any of the communal facilities, so we left without a proper understanding of what was on offer.
We understand that one-bedroom apartments are in high demand, but if none were available, we should have been told before we made the journey. Overall, we left feeling like we were an inconvenience rather than prospective customers. A very disappointing experience.
Very disappointing experience. I was charged £500 for a window issue that was clearly related to the building but management chose to blame me instead of taking proper responsibility.
On top of that, there was no hot water for about a week, the fire alarm kept going off at ridiculous times such as 4 or 5 in the morning, and the lift was often out of service.
The building had ongoing problems, but instead of resolving them properly, management seemed more interested in shifting the blame onto tenants. I would not recommend living here.
