Very disappointing experience. I was charged £500 for a window issue that was clearly related to the building but management chose to blame me instead of taking proper responsibility.
On top of that, there was no hot water for about a week, the fire alarm kept going off at ridiculous times such as 4 or 5 in the morning, and the lift was often out of service.
The building had ongoing problems, but instead of resolving them properly, management seemed more interested in shifting the blame onto tenants. I would not recommend living here.
Lamaya, Nicole, Stefania & Becky are absolutely brilliant. Been living here for a year and they always make an effort to make you feel welcome. Great fun at the events too!
It’s home now, since 3 months. Loving every bit of living here. Few pros for me: super regular socials, great office spaces, gym and the team working here is really helpful and friendly.
Hussain is a topman! I asked for my phone to be charged at his desk. He offered to give me a cable so I could use it at a preferable desk. He realised I did not have a charger and gave a charger for me to take to my room! This happened around 9 pm and he gave me until 2 am to return it, which I guess was his shift end time. Give this man a raise!💪🏻💯❤️
I had a great experience at The Collective Old Oak! The staff were really welcoming and professional. I especially want to highlight Hussain and Olya at reception — they were extremely helpful when I needed assistance and went out of their way to make sure everything was sorted. Their kindness and efficiency made a big difference in my stay. Thank you both for the excellent service!
A very difficult review!!! In many ways, it's a great place to live, but there are many things that could be improved: Seriousness in cleaning and, above all, supervision by someone who knows what "cleaning" means. I could almost say that kitchen cleaning is okay, but, considering how the cleaning ladies clean the dishwasher, it's unbelievable!!! They throw everything in there, one piece on top of another, until they fill all the available space! Unbelievable! Management support is non-existent... convenient arrangements for the staff... What's keeping me here??? The sauna and gym!! As for everything else, it's not worth it. Terrible organization, starting with the management. The receptionists are really good... I hope they stay working, otherwise they'll have lost the very few people who know what they're doing. My only thanks goes to them.
Ensure you check over the contract!! Was tricked into signing for another room as they insured me that they had put me in the one originally agreed, also this company is terrible at replying, I have been trying for months to rectify this and was met with no response every single time, now they want to engage as I am left with no option than to leave my lease, then they begin to make up false allegations of smoking and littering in an attempt to discredit my character and switch this onto me!
Just checked in this week. A special shout out to Hussain. He had the answer to every question/doubt I came up with, from how to turn on the extractor above the hobs to producing my proof of address very quickly. He is very knowledgeable, attentive. Gave me updates on my letter box key and when the QR code for the Inventory list will be back on again without even asking 👏
