The Collective Old Oak
London, United Kingdom 🇬🇧 · and 2 other locations ·
Reviews we don't rate spaces—please interpret other's opinions per your own values
I think it's too early for me to review this complete community as it's not only a flat but it's only fair to say that the service provided by Abdo is super. He was very welcoming and efficient. Thanks to him I can call this a home for now 😁. Yet to discover all what this establishment can offer .
My partner and I have had an interest in this development for quite a while. We contacted the sales team and made some inquiries regarding our options. We booked an appointment to meet a member of the team. We were greeted by Abdo Dada. He showed us a few rooms and explained the whole procedure. He was very knowledgeable. We found him to be very patient, polite and professional. He was always available to answer all our questions after we secured a studio and he kept us in the loop on how all the formalities are progressing before moving-in date. We were extremely pleased with the service we were provided by him. In addition, the Collective Old Oak itself offers a complete package for a stress free move and there is always been someone available at the front desk for any questions we may have. Overall, it’s a 5 stars from us and we’d like to thank the Collective Oak for having such friendly staff.
I enjoyed living here, all the staff and the facilities in the building I would rate highly, the issue with coming here is communicating with the finance department. My contract finished 31st December, still have no deposit, or worse any information regarding when I will be seeing it. My Emails have been ignored by finance, who id like to point out were very good at replying whilst I was staying there. This isn't helped with no way to call them to find out what's happening. This is extremely frustrating and has completely ruined an otherwise very enjoyable experience.
Great place to live but not so great when you move out! Struggling to get my deposit back, would give 0 starts if possible. Credit control claims they don't have my bank details even though I sent them twice and are now unresponsive to emails (they don't even have a phone number) Edit: For the record, I moved out 38 days ago, my contract ended 26 days ago (so much to the "within 20 days" promise)
The collective is a good value for money: it is pretty close to the city center and has all the necessary amenities for the day to day living. I would like to give special thanks to the member of staff, Abdo Dada for helping me with my second stay application. Being extremely helpful and responsive, answering my inquires immediately even on the evening weekends.
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