The Collective · Old Oak 🗺️
in London, the UK 🇬🇧
and 1 other location thecollective.com 
✉️
Reviews we don't rate spaces—please interpret other's opinions per your own values
A lot of times things were broken and not working(the communal kitchen, elevators etc). One time a homeless person entered the building and stayed in the saune for 3 days. Hot water didn't work sometimes, the halls smelled horrible. A lot of times the washing & drying machines were not working(sometimes it could be 2,3 that didn't work at all).
A positive things was that I meet some great people but overall the experience was awful
Awesome place to meet new people. Great facilities. The staff are super friendly and always helpful, making it a great experience overall!
Before booking, please take into consideration that the actual condition of the place may not match its online portrayal. There have been reports of rats and flies in the building, as well as incidents of bikes being stolen from the bike shed. Additionally, there was a tragic event that occurred a couple of years ago. It's important to think carefully about living in a small space that may not be accurately represented in the photos on the website. Also, it's worth noting that instances of antisocial behavior may not be adequately addressed.
Overall, I had a good experience with the accommodation. The best thing about it was the travel links. The price was okay, but it might be considered high for the area and facilities. However, I can't complain too much. The staff, especially the management, were friendly. I had some issues during my stay, but the management team were helpful and found solutions that made me feel comfortable. They also returned my deposit quickly, and any problems I had during my stay were dealt with by the credit control team. Again, the staff were great, the building and location were okay, and the travel links were good.
I have been staying at The Collective since October 2021, and the experience has been exceptional due to the outstanding service provided by two of the team members Hussian and Kiri.
From the moment I checked in, Hussian went above and beyond to make me feel welcome and comfortable. They greeted me with a warm smile and ensured that the check-in process was smooth and efficient. Their professionalism and friendliness immediately set a positive tone for my stay.
Throughout my time here, Kiri has consistently demonstrated a high level of dedication and attention to detail. Whether I needed assistance with room service, directions to local attractions, or any special requests, they were always quick to respond and eager to help. Their knowledge of the area and willingness to provide personalised recommendations greatly enhanced my experience.
One particular instance stands out where Kiri truly went the extra mile when they observed that I was unwell with a high temperature, cough and cold which was consistent for an entire year. Kiri searched for a local GP and encouraged me to register and seek medical help and get a health check. Kiri asked about my health after my GP appointment. Their commitment to excellent service is truly commendable.
The positive attitude and genuine care shown by Kiri has significantly contributed to the overall enjoyment of my stay at The Collective. It is rare to encounter someone who is not only highly competent in their role but also so genuinely caring about the guests’ well-being. It feels like home.
I highly recommend The Collective to anyone seeking a pleasant and comfortable stay. The exceptional service provided by team members like Hussian and Kiri is a testament to the quality of this establishment. I look forward to my future stays here, knowing that I will be well taken care of.
Thank you, Hussian and Kiri, for making my stay truly memorable!
toured a flat with Kiri, and he was fantastic. He was professional, friendly, and very knowledgeable. Kiri provided detailed explanations, answered all my questions, and highlighted key features. He was punctual, well-organized, and made the entire process smooth and enjoyable. Highly recommend Kiri for any flat viewing needs!
They force you to make a fake review the same day you arrive. All these reviews are fake.
Jose, the credit controller, banged on my sister's door in the middle of the night and threatened to open the door while screaming that she didn't pay. When she had pay her rent but he "wasn't sure".
Avoid at all cost specially if you are a solo woman.
The bald guy in the reception that looks like dracula is also an awful person.
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